Summary The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity. We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future. Responsibilities This position is located in the Service Desk Operations Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer. This position is responsible for the engineering and maintenance of all end user endpoints and services (workstation, mobile, print and cloud collaboration tools etc.) within the enterprise. The candidate should have expertise in endpoint configuration management technologies (Microsoft SCCM/MECM/InTune, JamfPro etc.) and have actively managed teams in the support and maintenance of such platforms. Experience with cloud technologies and their relation to mobile and workstation management is essential. Candidate must have experience leading teams in product lifecycle upgrades, large scale enterprise deployments and active troubleshooting and support for enterprise service disruptions. The purpose of this position is to provide guidance, leadership, and supervision to those working in the section as well as matrixed project teams. The incumbent(s) develops, implements, and manages high visibility enterprise-wide projects and is responsible for the success of the project(s). In addition, he/she provides technical expertise in monitoring and evaluating activities covering the projects. This permanent position is hybrid telework-eligible. It is not eligible for 100% distant/remote telework. As the Supervisory IT Specialist (Head, Service Desk Operations), you will: Supervise a group of employees performing work at or below the GS-14 level. Provide administrative and technical supervision needed for accomplishing the unit's work. Perform the administrative and human resource management functions relative to the staff supervised. Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observe workers' performance; demonstrate and conduct work performance critiques. Provide informal feedback and periodically assesses employee performance. Resolve informal complaints and grievances. Develop work improvement plans and recommend personnel actions as necessary. Provide advice and counsel to workers pertaining to work and administrative matters. Effect disciplinary measures appropriate to the delegated authority. Review and approve or disapprove leave requests. Ensure subordinates are trained and fully comply with safety regulations. Responsible for advancing the goals of equal employment opportunity (EEO) by taking positive steps to ensure diversity objectives arc accomplished and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, and disability. Initiate nondiscriminatory practices for the area under his/her supervision in the following: (l) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all;(3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Communicate assignments, projects, problems, actionable events, milestones, program issues under review, and deadlines to the project team. Identify, distribute, and balance workload and tasks among employees in accord with established workflow, skill level, and/or occupational specializations. Make adjustments to accomplish the work in accord with established priorities to ensure timely completion of assigned team tasks; and ensure each employee has an integral role in developing the final team product. Monitor and report on the status and progress of work, checking on work in progress and reviewing completed work to ensure instructions on work priorities, methods, deadlines, and quality have been met. Prepare reports and maintain records of work accomplishments and administrative information, as needed, and coordinates the preparation, presentation, and communication of work-related information to the supervisor. Coordinate implementation of the projects and work relationships with relevant areas of the Library. Ensure the Library and the external organizations can support the proposed projects or activities. Use contacts to build and strengthen internal support bases. Direct the installation and maintenance of computer hardware and software supplied by equipment manufacturers and software development companies. Perform various other duties as assigned. The position description number for this position is 240585. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. The incumbent of this position will work a Flexitime work schedule. This is a supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. The job announcement has a limit of 200 applications. Please review Other Information for more details: Requirements Conditions of Employment Conditions of Employment This announcement has an APPLICATION LIMIT of 200-applications. Therefore, applicants should apply as soon as possible. PLEASE BE ADVISED THAT THIS VACANCY ANNOUNCEMENT WILL AUTOMATICALLY CLOSE AT 11:59PM EST ON THE DATE THAT 200 APPLICATIONS HAVE BEEN RECEIVED UNDER THIS POSTING. If the 200-application limit is not met, the job announcement will close at 11:59 pm, on Monday, September 14, 2026. Applicants need to ensure they provide all supporting documentation at the time they apply for the vacancy announcement. The Supervisor leads his/her staff toward meeting the Library's vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library's Supervisory Core Competencies, click the following link: Supervisor Core Competencies Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment. Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to supervise and lead a diverse workforce. Ability to analyze organizational and operational problems and develop solutions. Knowledge of contract preparation and contractor monitoring policies and procedures.** Knowledge of IT Troubleshooting Methodologies. Ability to apply project management methodologies and techniques to plan and manage complex IT projects. Ability to communicate in writing. Ability to communicate effectively other than in writing. Education Additional Information The job announcement has a limit of 200 applications. It will automatically close at 11:59 PM EST on the day that 200 applications are received. If the limit isn't reached, the announcement will close at 11:59 PM on Monday, September 14, 2026. Applicants should apply early and include all required documentation. Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. All who meet the eligibility requirements are encouraged to apply. Applicants must submit a complete application package that is received by the closing date of this announcement. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis. Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: https://www.loc.gov/careers/working-at-the-library/frequently-asked-questions/vetting-personnel-at-the-library/ The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 9-532, an appointee or internal selectee is subject to a one-year supervisory probationary period if this is their first supervisory/managerial position at the Library of Congress. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. The selected applicant may be required to file a financial disclosure statement with the House of Representatives, U.S. Congress, in accordance with the provisions of Public Law 95-521, Ethics in Government Act of 1978.
