Job Title: IT Operations Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
The Opportunity:
Join our team as an IT Operations Analyst supporting enterprise-wide, mission-critical systems located at BAN Stennis Space Center, MS . In this fast-paced operational role, you'll help ensure the stability and availability of production environments by monitoring for issues, responding to alerts, and coordinating incident resolution. If you enjoy problem-solving, real-time collaboration, and contributing to seamless operational performance, this is an exciting opportunity to make a meaningful impact.
Responsibilities:
Provide 24/7/365 shift-based monitoring for enterprise systems, applications, and services.
Identify system alerts, service interruptions, and performance issues and initiate incident response.
Document, track, and manage incidents following established processes and procedures.
Perform initial troubleshooting and resolve routine technical issues.
Coordinate incident response activities with system administrators, network engineers, and application teams.
Facilitate technical bridges, conference calls, and incident coordination during service disruptions.
Capture detailed incident notes, timelines, and actions for reporting and after-action documentation.
Support root cause analysis and contribute to process improvements that reduce recurring issues.
Qualifications:
Required:
Ability to work in a 24/7/365 shift-based operations environment. (Schedule is: 5:30AM-6:00PM Thursday-Saturday, Alternating Wednesdays).
Strong technical judgment, attention to detail, and situational awareness in high-tempo environments.
Effective written and verbal communication skills for coordinating across multiple technical teams.
Desired:
Experience using ServiceNow or similar IT service management/ticketing platforms.
General knowledge of networking and infrastructure technologies (firewalls, switches, Windows/Linux servers, AWS, Azure).
2-4 years of experience in a large-scale computing, NOC, SOC, or enterprise operations environment.
Background supporting incident management, service restoration, and operational communications.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range :
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$46,600 - $95,600
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
