Technical Support Specialist

MASTERS GALLERY FOODS INC • Plymouth, WI • 2d ago

JOB REQUIREMENTS: Description At Masters Gallery Foods, enhancing the
lives of those we influence, whether our employees, our partners or
individuals in our communities, is something we strive to do every day.
After all, we believe a positive impact is something to be proud of, and
is the foundation for everything we do. If you\'re looking for an
opportunity to be empowered to be the best you can be at work or at
home, you\'ve come to the right place. We offer a cooperative culture
that is rich in ongoing career development and rooted in collaboration.
Masters Gallery Foods is proudly based in Wisconsin, and delivers the
highest quality cheese products to our partners and customers. You will
be supported and encouraged to make a difference, and your dedication
and passion is acknowledged and appreciated. If you want to make a
change and start where you can grow, you can at Masters Gallery Foods.
Join us! Technical Support Specialist Plymouth, WI (On- Site)
Responsible for investigating and resolving computer software, hardware,
or telecommunications equipment issues that may occur within the network
infrastructure, RF System, or Cisco IP Phone system. Also, assist the
Network Services Team in the installation, maintenance, and inventory of
computer hardware and software. Install, maintain, and track inventory
of computer hardware and software, including PCs, printers, copiers, RF
devices, UKG/Workforce Ready Time and Attendance clocks, VoIP phones,
and Smartphones. Set up and maintain new employee accounts in Active
Directory and other user databases. Perform the functions of a Help Desk
Technician solving end user\'s computer hardware and software issues.
Provide hardware and software training to end users. Create and maintain
software and deployment documentation for end users and IT staff.
Process decommissions of outdated hardware following proper policy and
procedures. Serve as backup for the IT Network Team. Create and maintain
Help Desk Tickets and knowledgebase articles. Maintain Cisco IP
telephone system. Perform miscellaneous projects as assigned by the
Director of IT Infrastructure, Vice President - Information Technology,
Chief Financial Officer, or the President & CEO. What You Can Offer
Associate Degree in Information Technology, related field, or equivalent
experience. One year of technical support or related experience is
preferred. Requires a high degree of confidentiality. Extensive
knowledge of PC hardware. Extensive knowledge of Microsoft Windows
Operating Systems. Knowledge of Microsoft Office products, including
Outlook, Word, Excel, PowerPoint, and Access. Knowledge of PC
networking, TCP/IP concepts, configuration, and use. Knowledge of Device
Management systems such as SCCM, Kace, etc. Excellent troubleshooting
skills. Knowledge and use of video conference software including,...
For full info follow application link. Equal Opportunity
Employer/Women/Minorities/Protected Veterans/Individuals with
Disabilities *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/A98450A85E364650 Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.

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