Sr. Account Manager

Crane Worldwide Logistics • Itasca, IL • 2h ago

Description

Essential Job Functions

Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation.

Accounts are larger and more complex than lower level account managers.

Work as intermediary for communication between client and their operations teams and Crane Worldwide network.

Work with operations team to provide tracking information as requested by the client.

Escalate all issues with a shipment immediately to the client to insure prompt resolution.

Manage all client requests and follow up to insure that the client needs are met.

Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements.

Transmit all pre-alerts to the client for all shipments.

Send all required reports to client on a daily, monthly or quarterly basis as deemed.

Responsible for managing the client generated reports and assuring accuracy.

Oversee, mentor and assist other account managers as needed.

Other duties as assigned.

Physical Requirements

Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.

Vision abilities required by this job include close vision and the ability to adjust focus.

Job may require punctual attendance and regular presence on-site at the assigned work location.

Other Skills and Abilities

Excellent written and verbal communication skills.

Demonstrates effective negotiation and closing techniques.

Excellent organization and problem solving skills.

Works well in a team environment.

Education & Experience

High school diploma or GED/Bachelor's degree preferred.

5 - 7 years' experience or combination experience and education.

Illinois required disclosure: Salary range for this position is between USD 70,000 - 95,000 annually.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

Quarterly Incentive Plan

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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