Customer Service Associate

Walgreens • North Reading, MA • 3h ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Implements Company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16 - $18 / Hourly

Similar Jobs

Account Manager - Boston

Stanley Black and Decker • Boston, MA • 2h ago

Management & Administrative

Massachusetts USA - Remote Full time REQ-1000051962 Account Manager - Boston, MA Field/Remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with...

2h ago

Go to Apply

Territory Sales Manager

Novolex • Boston, MA • 3h ago

Management & Administrative

Company Overview Why Choose Us? Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, gro...

3h ago

Go to Apply

Sales Manager

Republic Services • Tyngsboro, MA • 3h ago

Management & Administrative

POSITION SUMMARY: The Sales Manager is responsible for planning, organizing, directing and coordinating the activities of the sales function for an assigned division to effectively execute sales strategies that will maxi...

3h ago

Go to Apply

Customer Service Associate

Walgreens • Westford, MA • 3h ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

3h ago

Go to Apply

Advanced Associate, Customer Service (Quality & Training) - Hourly

Pearson • Boston, MA • 5h ago

Management & Administrative

Under the direction of the Supervisor, Training and Quality, the Quality & Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality,...

5h ago

Go to Apply

Operations Manager

CVS Health • West Roxbury, MA • 6h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

6h ago

Go to Apply

Operations Manager

CVS Health • Needham, MA • 6h ago

Management & Administrative

6h ago

Go to Apply

DC Operations Manager

Home Depot • Boston, MA • 6h ago

Management & Administrative

Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manag...

6h ago

Go to Apply

Manager, Medicaid Value-Based Care Operations

CVS Health • Boston, MA • 6h ago

Management & Administrative

6h ago

Go to Apply

LGBTQIA+ Center Operations & Engagement Manager LGBTQIA Center

Boston University • Boston, MA • 6h ago

Management & Administrative

LGBTQIA+ Center Operations & Engagement Manager LGBTQIA Center Job Description LGBTQIA+ Center Operations & Engagement Manager LGBTQIA Center Category Charles River Campus --> Professional Job Location Boston,...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)