Warehouse Associate

University of Southern California • Los Angeles, CA • 1h ago

Being part of the Trojan Family means belonging to an amazing international community that reaches beyond cities, industries, and time. Owned and operated by USC, the USC Bookstores embrace talent, nurture skills, and support ambition! A thriving retail organization with nine physical locations, a booming online presence, and over $35 million in annual sales, USC Bookstores are dedicated to creating the Best USC Experience. The Best USC Experience means outstanding customer service, excellent products, and a great place to work. We are committed to USC students, staff, faculty, and fans whether they're on campus or on the other side of the planet. Do you want to be part of a team that encourages growth, creativity, and connects you to the long-term career that you've been looking for? Join the Trojan Family at USC Bookstores!

We are seeking a Warehouse Associate to join our rapidly growing team.

The Opportunity:

As the Warehouse Associate, you will have the opportunity to uphold our commitment to extraordinary customer service. You will be responsible for receiving, processing, and delivering all Bookstore orders and merchandise to its respective parties. With so many materials coming in on a daily basis, you will need to maintain accurate and up-to-date records of all receivables and stock levels. We set high standards for our materials and stock, and expect that you will help us to further our pursuit of excellence!

The Accountabilities:

Unloads and examines incoming delivers. Matches invoices to receiving documents and appropriately reports and records any damage or discrepancies

Inputs merchandise data into inventory management system. Operates inventory control devices such as merchandise scanners, cash registers, and credit card terminals

Assembles and fills orders placed by the bookstore departments and satellite stores. Prepares shipping documentation, and packs and ships outgoing merchandise

Organizes and stocks merchandise and inventory in designated warehouse locations. Drives forklift and operates pallet jack and hand truck to move merchandise intra-warehouse

Regularly reviews email to timely respond to merchandise transfer requests. Communicates with external vendors regarding packing lists, discrepancies, delivers, and returns. Responds verbally and/or in writing to merchandise queries. Forwards incoming mail to bookstore departments and satellite stores

Drives warehouse vehicles, including but not limited to, delivery vans, large passenger vans and up to 26-foot truck, for deliveries and events. Sets up offsite event locations. Prepares and replenishes merchandise kiosks for offsite events

Prepares invoices in batches for processing and payment by accounting. Maintains invoice files. Communicates with accounting regarding invoice payments and discrepancies

Works various external events as part of the offsite events team. Processes cash and credit card transactions. Answers customers merchandise queries. Assists with loss prevention efforts

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Qualifiers:

Education: High School Diploma.

Experience: 1 year.

Expertise:

Shipping, receiving, and delivery experience.

Must be able to communicate effectively in English.

Experience with forklift (forklift certification required). Valid CA driver's license.

Strong attention to detail.

Basic math and computer skills.

Knowledge of safety standards and procedures.

Customer service experience.

Ability to lift up to 50-60 pounds.

What We Prefer:

2 years of experience.

Ability to provide direction to student and/or temporary workers.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

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