Description
This position will involve two primary responsibilities: managing a team of 8 team members in the default claims filing team and acting as the primary point of escalation for clients and agencies.
Management responsiblities include but are not limited to:
Monitoring and directing the work flow in the Claims Department,
Managing team members in a mostly remote environment who are located across the country
Monitors the activity of loans in Claims
Sets goals for staff- prepare and present performance reviews for staff
Orders and prepares weekly/monthly reports
Reviews of all cases on a regular basis
Oversees filing of supplemental claims (when applicable)
Client and Agency responsibilities include but are not limited to:
Responsible for minimizing potential client and/or company losses
Serving as a liaison between clients and senior management.
Some activities include but are not limited to developing reports, conducting research, attending client meetings and Ensures compliance with all Investor, Insurer, Company and Client guidelines and requirements.
Ensures company goals are met regarding conveyances and claim filing and client/investor delay reporting.
Manages and adheres to conveyance/claims as set forth by investor, insurer guidelines
Monitors/Reviews payment to vendors in a timely manner
Manages and monitors the performance of outside vendors, including making recommendations for replacing vendors who are not performing
Adheres to all guidelines and regulations set forth by investors/insurers as well as local/federal laws
Performs final loss analysis on loan once all claims funds are received
Works in conjunction with attorneys, insurers, PMI companies, investors and master servicers to expedite the completion of the claim and minimize losses
Complies with and have working knowledge of all insurer, PMI, investor and master servicer rules and regulations
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk.
Demonstrate consideration for company reputation as well as clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Additional Skills & Qualifications
Bachelor's degree or equivalent experience
5+ years' experience in mortgage default operations
3-5 years of claims experience for FHA, VA, USDA Loans
Default Servicing, Supervisor, Manage, Research analysis, VA, USDA, FHA, Default Claims, Mortgage, Mortgage Servicing, MSP
Strong analytical, accounting and computer skills
Strong knowledge of current practices, procedures, and regulations/laws related to default administration
Working knowledge of MS Outlook, Word, Excel, Power Point, and ability to learn industry related systems
Working knowledge of Black Knight MSP servicing system
Ability to accurately work in a fast paced environment within tight deadlines
Excellent Coaching and Counseling Skills
Excellent Verbal and Written Skills
Excellent Organizational Skills and ability to Multi Task
Job Type & Location
This is a Contract to Hire position based out of Trenton, NJ.
Pay and Benefits
The pay range for this position is $48.00 - $57.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Trenton,NJ.
Application Deadline
This position is anticipated to close on Sep 11, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
