Job No: 543374
Work Type: Full-time
Location: REMOTE OPTIONS,PHOENIX
Categories: Administrative Support/Customer Service
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BENEFITS AND ELIGIBILITY SPECIALIST ADVANCED
(QUALITY CONTROL REVIEWER)
Job Location:
Division of Benefits and Medical Eligibility (DBME)
Quality Management Administration (QMA)
Office of Program Evaluation (OPE)
8620 North 22nd Avenue, Phoenix, Arizona 85021
Posting Details:
Salary: $23.3442 / Hourly ($48,555.94 Annually)
Grade: 20
Closing Date: September 4, 2026
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov ; or click on the link here (https://youtu.be/Nik5MiXqOV8) to view 'Our DES' video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team a Benefits and Eligibility Specialist Advanced (Quality Control Reviewer) for the Office of Program Evaluation (OPE). This position is responsible for primarily evaluating the effectiveness of benefit and eligibility programs by performing quality case reviews of eligibility determinations, auditing processes and reporting findings to management. At this level, employees serve as a resource for solving complex problems involving multiple programs or issues and coordination of benefits across multiple programs or reconciliation of benefits in programs involving both state and federal laws and regulations and serves as an advocate in an appeals process.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and responsibilities include but are not limited to:
Performs quality control and/or quality assurance reviews of staff eligibility determinations to verify and ensure accuracy of benefit determinations based on the established Federal and State rules, regulations, policies, and procedures.
Develop reports on audit findings. Completes and submits monthly reports related to the work activity of the Specialized Unit. Provides feedback to management on error trends.
Reads, interprets, and applies state and federal laws, as well as internal policies and procedures.
Applies legal research principles and techniques and completes research on relevant laws, regulations, and legal articles.
Reviews program compliance with applicable Federal and State laws, rules, and regulations.
Re-works cases to complete eligibility determinations, as necessary.
Knowledge, Skills & Abilities (KSAs):
Knowledge in:
Program services used to conduct quality control reviews.
Automated systems and software, and mathematical computation.
Interviewing and assessment techniques, community resources, and customer service.
Skills in:
Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
Ability to:
Evaluate and make appropriate decisions (or determinations).
Resolve program related issues.
Provide technical assistance to staff.
Selective Preference(s):
The ideal candidate for this position will have:
Three (3) years of experience performing benefits and eligibility reviews and determinations in the programs provided by the Family Assistance Administration (FAA).
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. (https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf)
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Jennifer Honhoinewa at jhonhoinewa@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-356-6674. Requests should be made as early as possible to allow time to arrange the accommodation.
