Transportation Incident Liaison
Transportation Maintenance Planner 2 | 40 Hour
Recruitment # 260826-8629FE-001
Location Rocky Hill, CT
Date Opened 8/29/2026 12:00:00 AM
Salary $79,889 - $115,363/year
Job Type Open to Agency Employees
Close Date 9/8/2026 11:59:00 PM
Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)
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Introduction
Are you a current Connecticut Department of Transportation employee looking to advance your career within the agency? Do you want to continue to help make commuting and traveling throughout CT safe? If so, read below and apply today!
The State of Connecticut (https://portal.ct.gov/) Department of Transportation (CTDOT (https://portal.ct.gov/dot?language=en\US) ) invites its eligible agency employees to apply for the position of Transportation Incident Liaison (Transportation Maintenance Planner 2 (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=8629FE&LinkSpec=RecruitNum2&R1=&R3=) ) within the Bureau of Highway Operations and Maintenance (https://portal.ct.gov/dot/bureaus/highway-operations-and-maintenance?language=en\US) at District 1 Special Services Unit.
WHAT WE CAN OFFER YOU
As a state employee, you would continue to have access to the following:
Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!
Professional growth and development opportunities.
A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees.
Remain with an award winning agency! CTDOT has been recently awarded the Employer of the Year award by the Connecticut Society of Civil Engineers (CSCE (https://sections.asce.org/connecticut/awards) ) and named the Women's Transportation Seminar (WTS (https://user-qiydjxo.cld.bz/WTS-CT-2023-Year-in-Review-Newsletter/4-5/) ) CT Employer of the Year for 2024!
THE ROLE
The Transportation Maintenance Planner 2 serves as the Transportation Incident Liaison and primary liaison for claims, complaints, and inquiries involving highway maintenance operations.
This position provides technical and administrative support to Maintenance management by researching and coordinating claims arising from roadway conditions, maintenance activities, state equipment, highway infrastructure, and work performed by Maintenance forces.
The incumbent works extensively with Maintenance supervisors, managers, field personnel, agency Claims and Legal staff, other Department units, contractors, municipalities, and members of the public to investigate concerns, obtain and analyze maintenance records, document operational conditions, and coordinate timely and accurate responses.
The position requires a strong understanding of highway maintenance operations and the ability to evaluate claims and complaints within the @context of actual Maintenance practices, responsibilities, work activities, and available records.
POSITION HIGHLIGHTS
Monday - Friday
Full-time (40 hours per week)
First shift (7:30 AM - 4:00 PM)
Location: Rocky Hill, CT
This position is eligible to apply for telework after successful completion of the working test period, and thereafter, in accordance with the Telework Policy (https://portal.ct.gov/-/media/OPM/OLR/Notices/2021-TW-final-agreement-with-arbitrated-issue-included.pdf) . Employees in their initial working test period must work on site in the office.
OUR MISSION As one of Connecticut's largest State agencies, the Connecticut Department of Transportation (CTDOT) employs roughly 3,300 individuals across five bureaus. CTDOT is guided by its mission to improve lives through transportation. Our infrastructure and transit systems are essential to the safety and mobility of Connecticut residents, and our work strengthens both economic and community development. CTDOT is committed to fostering a workforce that reflects the communities it serves, and individuals with broad-ranging backgrounds and life experiences are encouraged to apply. Learn more about our mission, vision, and values! (https://portal.ct.gov/dot/about-us/mission-vision-pillars-and-values?language=en_US)
Selection Plan
In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
FOR ASSISTANCE IN APPLYING:
Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit (https://jobapscloud.com/CT/jobs/?b=KIT) for additional support throughout the recruitment process.
BEFORE YOU APPLY:
Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov (Opens in a New Window).
Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.
AFTER YOU APPLY:
Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly.
For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."
Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.
This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.
QUESTIONS? WE'RE HERE TO HELP:
Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov (Opens in a New Window).
Join the State of Connecticut and take your next career step with confidence!
PURPOSE OF JOB CLASS (NATURE OF WORK)
In the Department of Transportation, Central Office of Maintenance or a District Maintenance Office this class is accountable for independently performing a full range of professional tasks in the planning of state and federal maintenance and improvement projects.
EXAMPLES OF DUTIES
Performs professional duties in planning highway maintenance projects;
Conducts field reviews of proposed projects, determines needs and recommends improvements;
Prepares plans, specifications and estimates for funding approval requests;
Prepares capital requirement programs and tolls and concessions work;
Schedules projects to meet highway and bridge maintenance needs within available funding, manpower and time frame limits;
Analyzes costs, production, commitments and requirements in order to improve work methods, management techniques and equipment;
Oversees Maintenance Management System;
Reviews contracts, proposals and specifications for materials, equipment and contractual services;
Coordinates review of maintenance agreements;
Formulates project memoranda;
Submits work order requests;
Reviews project changes, prepares modification requests and maintains financial accounts;
Reviews accuracy of project records and ensures engineering work relative to safety improvements is completed;
Prepares progress and status reports;
Prepares purchase order contracts for vendor in place work;
Assists in final field reviews prior to closing out of project;
Performs related duties as required. (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=8629FE&LinkSpec=RecruitNum2&R1=&R3=)
KNOWLEDGE, SKILL AND ABILITY
Knowledge of
highway-related maintenance methods, materials and equipment;
principles and methods of determining maintenance needs and preparing programs;
basic civil engineering principles and practices;
Skills
interpersonal skills;
oral and written communication skills;
Ability to
read and interpret plans and drawings;
understand and apply relevant statutes and policies pertaining to highway maintenance;
utilize computer software.
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE
Six (6) years of experience coordinating highway maintenance project activities including planning, scheduling, budgeting or other related activities.
MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
College training in civil engineering or a related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
For state employees experience as a Transportation District Services Agent 2, Transportation General Supervisor (Bridge Maintenance) (Maintenance) (Signs and Markings) or Transportation District Electrical Supervisor may be substituted for the General Experience.
For state employees one (1) year of experience as a Transportation Maintenance Planner 1, Transportation District Services Agent 1, Transportation Engineer 1 (Construction Engineering) in Highway Maintenance, or Transportation Supervisor (Bridge Maintenance) may be substituted for the General Experience.
For state employees two (2) years of experience as a Transportation Landscape Designer 1 may be substituted for the General Experience.
PREFERRED QUALIFICATIONS
Experience working in highway maintenance, transportation operations, public works, construction, roadway infrastructure, or a related operational environment
Experience researching highway maintenance activities using work orders, service requests, equipment records, maintenance management systems, inspection records, or other operational documentation
Experience investigating claims, complaints, property damage allegations, or customer concerns involving roadway conditions or maintenance operations
Experience coordinating with Maintenance supervisors, field personnel, contractors, municipalities, utilities, or other stakeholders to research and resolve operational issues
Experience preparing written reports, correspondence, summaries, or responses involving highway maintenance activities, claims, or customer complaints
Experience organizing and tracking multiple claims, complaints, or operational assignments requiring research, documentation, follow-up, and adherence to deadlines
SPECIAL REQUIREMENTS
Incumbents in this class may be required to travel.
Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.
Click on a link below to apply for this position:
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