The Cisco Voice Technician installs, configures and troubleshoots Cisco Call Manager technical support on a wide range of customer repair tickets including Cisco Unity (Voicemail). Performs the basic analog and VoIP telephone equipment installation and maintenance. Assists in procurement and maintenance of voice services for client's enterprise wide. The system engineer manages major telecommunication projects involving remote site locations.
Responsibilities
· Provides technical support to assist customers on a wide range of repair tickets and requests for add, moves and changes.
· Installs, tests, maintains and repairs telephone system equipment.
· Maintains site specific telephone line termination records and prepares written status reports.
· Familiar with standard concepts practices and procedures within the telecommunications field.
· Analyze and recognize problems working with our Cisco Voice Engineer in escalations.
· Establish and maintain effective interpersonal relationships with customers on a daily basis.
· Remote site network implementation and maintenance.
· Escalation-demonstrates timely and effective issue escalation to the appropriate parties.
· Projects/priorities-manages multiple complex priorities and projects.
· Documentation-constructs and maintains clear, concise, and relevant documentation.
.Workflow- works with customer to understand business unit workflow by using published organizational methods and tools
· Expectations-manages customer expectations to ensure alignment with organizational goals and objectives
· Supervision-works under indirect supervision
Education and Training:
· Associate Degree or bachelor's degree preferred and/or equivalent of work history and education. Minimum of a HS Diploma or GED.
· Information Technology in Computer Systems Technology or equivalent.
· ITIL Foundation Certification.
Experience:
· Minimum 3 to 5 years' experience in Telecommunications and related equipment... Prior experience in healthcare preferred
· Possess knowledge of basic project management skills
· Experience with the following office automation tools:
Microsoft Office Suite
Microsoft Excel
At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Atlantic Health Morristown Medical Center, Morristown, NJ
Atlantic Health Overlook Medical Center, Summit, NJ
Atlantic Health Newton Medical Center, Newton, NJ
Atlantic Health Chilton Medical Center, Pompton Plains, NJ
Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
Atlantic Health Goryeb Children's Hospital, Morristown, NJ
Atlantic Health CentraState Healthcare System, Freehold, NJ
Atlantic Medical Group
Atlantic Visiting Nurse
Atlantic Mobile Health
Atlantic Rehabilitation
We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare - 2026.
Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.
Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance
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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT
Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran
