Worker's Compensation Administrator I

ArcBest • Fort Smith, AR • 4d ago

Job Description

The Worker's Compensation Administrator manages all aspects of a workers' compensation file for multiple jurisdictions, including claims ranging from soft tissue to catastrophic injuries such as paralysis, amputations, and fatalities. This position leverages a network of professional resources including doctors, nurses, attorneys, and regulators to facilitate ArcBest's mission of restoring the lives of their injured employees. The Worker's Compensation Administrator has a reserve and settlement authority of $35,000 as determined after training and approval by upper management. This position must be able to adequately assert the reserve and settlement authority according to ArcBest's best practices.

Responsibilities

Review, examine, analyze, and investigate workers' compensation claims for compensability.

Adjust claims according to state specific statues and regulations.

Provide accurate mathematical calculations for claims financial exposure.

Communicate the workers' compensation benefits, process, and requirements to injured workers.

Establish claims reserves and adjust reserve throughout the claim for anticipated exposure.

Provide financial information regarding claims cost and employee status to different Company departments.

Prepare and issue mandated requirement for documents.

Coordinate medical treatment for injured workers.

Identify and pursue cases with subrogation potential.

Act as a liaison between the injured worker, legal counsel, and medical providers.

Review and interpret medical reports.

Attend hearings, trials, and claim reviews.

Process indemnity payments.

Approve changes related to workers' compensation claim file.

Manage litigation and negotiate settlements on a claim file.

Advise defense counsel and independent adjusters.

Demonstrate professional diplomacy during all interactions with injured workers, outside vendors, and team members.

Obtain appropriate licenses and certifications as required by assigned jurisdiction.

Direct investigations of serious accidents and injuries, as needed.

Answer after-hours calls.

Other duties and projects, as assigned.

Requirements

Education:

Bachelor's Degree, preferred

Experience may be considered in lieu of formal education.

Experience:

3 years of experience with casualty and/or workers' compensation claims, preferred

Computer Skills:

Proficient in Microsoft Office Suite, preferred

Certifications:

Arkansas Adjuster License within 1 Year, required

Competencies:

Accuracy and Attention to Detail

Claims Advocacy

Communication

Decision Making and Critical Thinking

Knowledge of Claims

Managing Multiple Priorities

Negotiation and Settlement

Workers' Compensation Claim Investigation

Other Details

Work Hours:

Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

Occasional (25%-50%)

Compensation:

This is a salary position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need - from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.

An Equal Opportunity Employer M/F/Vet/Disability

ArcBest

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