Child Support Specialist

COUNTY OF KENOSHA • Kenosha, WI • 4h ago

JOB REQUIREMENTS: Kenosha County is seeking a compassionate and motivated Child Support Specialist to join our Child Support Services team, which offers a unique opportunity for those who desire a challenging and rewarding career which positively impacts the well-being of children and families. This position provides the opportunity to use your problem solving, investigative, and case-management skills while developing valuable knowledge and experience in human services, family law, and court processes. Child Support Specialists utilize administrative tools and court actions to establish, collect, modify, and enforce child support and medical support orders, and to locate absent parents. Specialists communicate with parents, caretakers, staff in other county departments and agencies, and partner organizations, provide resources and referrals, analyze data, conduct investigations, prepare legal pleadings, and utilize various state and federal computer systems, databases, and reports during their daily activities. Regular attendance and punctuality are required. Duties include: Establish paternity, child support, and/or health insurance by means of drafting and filing court actions through the Circuit Court Establish paternity administratively by utilizing the Paternity Acknowledgment Form and through the Administrative Paternity Process Review existing orders for modification of current support based on timelines, income, and substantial changes in circumstances Perform filing of court actions/court preparation; draft, file, and initiate service of legal documents Enforce child support orders through judicial and administrative actions File actions with the court through the WiKIDS/CCAP e-filing interface Perform locate efforts for non-custodial parents utilizing various locate tools and databases Maintain communication with clients, co-workers, other departments, and partner agencies Communicate with non-custodial parents who are unemployed or underemployed and refer them to employment and training programs to increase their ability to pay their child support Collect child support payments; draft and file orders to facilitate the release of individuals who are in custody due to a child support capias or commitment Recommend cases for possible criminal non-support prosecution Process incoming and outgoing intergovernmental cases Support parents who have disclosed domestic abuse and inform them of safety options Perform other work as required or assigned Join our team and help make a difference! ** OTHER EXPERIENCE AND QUALIFICATIONS: Experience One-two years of experience in a publicly funded agency or field related to Human Services required Three-five years of experience in Child Support or Human Services related field with direct client contact preferred Success Factors Knowledge of: State and federal law as it applies to family matters including intergovernmental policies Kenosha County Circuit Court rules and court procedures Legal terminology, legal documents, and legal writing proficiency Federal case closure guidelines and timelines Family law and state/county policy as it pertains to Child Support, Juvenile Court, substitute care, guardianship, and paternity Kids Information Data System (KIDS), WiKIDS, Child Support Online Services (CSOS), Control-D, CARES/Cares Worker Web (CWW), and Circuit Court Access (CCAP), or ability to obtain required knowledge within six months of employment Familiarity with Wisconsin Statute 767 Skill in: Customer service, both internally and externally Typing, writing, drafting legal documents, organization, and analysis Evaluation and case management processes and techniques, interviewing techniques, investigation, research, and management of case files and computer records Critical thinking and problem solving Time management, multi-tasking, and prioritization Ability to: Understand the court process and local judiciary structure Work with printing machines, photocopiers, electronic files and paper files Display persistence, ingenuity, and adaptability Display empathy and patience and use active listening Read and interpret child support financial data screens Communicate effectively with other team members, supervision, attorneys, partner agencies, and the public Quickly gather, organize, and evaluate data to meet deadlines Effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles Adhere to strict confidentiality guidelines, safeguard Personally Identifiable Information (PII) and follow computer security guidelines Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position involves light physical demands, such as exerting up to 25 pounds of force occasionally, and up to 10 pounds of force frequently. ** APPLICATION INSTRUCTIONS: Apply Online: www.kenoshacountywi.gov/jobs Other: To see the complete job description and to apply for this position, please visit our website, www.kenoshacountywi.gov/jobs, and click the \"View Open Jobs\" button. Must be submitted no later than Tuesday, September 8, 2026, at 12:00 noon.

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