Account Specialist II - Unclaimed Property

JPMorgan Chase • Columbus, OH • 1h ago

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

As an Account Service Specialist II within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products.

Utilizes customer service expertise to interpret needs and deliver continuous insights.

Navigatesmultiple computer systems with efficiency, demonstrating adaptability and resilience.

Excelsboth independently and collaboratively, driving team success and achieving goals.

Followsall regulatory and departmental practices and procedures diligently.

Takes ownership of each customer interaction while treating them with respect and responding with empathy.

Required qualifications, capabilities, and skills

Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.

Ability to manage complex customer interactions using empathy, composure, and sound judgment.

Ability to adjust to new situations and effectively navigate different cultural @contexts and workplace environments.

Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.

Ability to solve problems and effectively present and explain solutions.

Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.

Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.

High school diploma or GED required.

Preferred qualifications, capabilities, and skills

Developing ability to use data to understand issues and opportunities.

Developing skills in using AI technology for automation and prompt writing.

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and w

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Similar Jobs

Commercial Bank Sourcer- Associate

JPMorgan Chase • Columbus, OH • 6min ago

Finance, Accounting & Banking

Help shape the future of talent in Commercial Banking by connecting exceptional professionals with meaningful career opportunities. As a Senior Associate Sourcer, you will play a critical role in driving hiring success t...

6min ago

Go to Apply

Summer 2027 Commercial Banking Internship

Huntington National Bank • Columbus, OH • 6min ago

Finance, Accounting & Banking

Description Internship Opportunities at Huntington: Huntington offers internship opportunities for students who are currently enrolled in an academic program and seeking practical, hands-on experience in their field of s...

6min ago

Go to Apply

Telephonic Case Manager

Sedgwick • Columbus, OH • 9min ago

Management & Administrative

US Telecommuter Full time R77490 By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to...

9min ago

Go to Apply

Summer 2027 Legal Internship

Huntington National Bank • Columbus, OH • 9min ago

Legal & Paralegal

Description Summary: Huntington's internship programs provide emerging talent with meaningful, hands-on experience aligned to their area of study. Over the course of the interns' time at Huntington, they gain exposure to...

9min ago

Go to Apply

Accounting & Audit Internship (Summer 2027)

Cardinal Health • Dublin, OH • 1h ago

Finance, Accounting & Banking

OH-Dublin-Cardinal Place Full time 20185908 Summer Internship Program Overview Cardinal Health's Summer Internship Program is a structured 10-12 week experience designed for undergraduate students who will be entering th...

1h ago

Go to Apply

Medical Assistant

OhioHealth • Dublin, OH • 3h ago

Hospital & Medical

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further...

3h ago

Go to Apply

GXMO/Medical Assistant - OFA

Surgery Care Affiliates • Worthington, OH • 3h ago

Hospital & Medical

Overview OrthoAlliance Central Ohio is a unique partnership of respected orthopedic practices-each with its own legacy, specialty focus, and commitment to patient care. As part of our team, you'll work alongside leading...

3h ago

Go to Apply

Truck Driver

Roehl Transport • Gahanna, OH • 4h ago

Trucking & Construction

In our over the road Flatbed Fleet, you'll haul unique freight mostly east of I-35 (though you may have loads that'll take you through any of the lower 48 states and Canada). As you see the nation, you'll also see many d...

4h ago

Go to Apply

Marketing Internship (Summer 2027)

Cardinal Health • Dublin, OH • 4h ago

Sales & Marketing

OH-Dublin-Cardinal Place Full time 20185920 Summer Internship Program Overview Cardinal Health's Summer Internship Program is a structured 10-12 week experience designed for undergraduate students who will be entering th...

4h ago

Go to Apply

Marketing Specialist

Robert Half • New Albany, OH • 4h ago

Sales & Marketing

Description What Will You Be Doing? Own the Hollister style hub program and lead the day-to-day management and long-term evolution of the Hollister Style Hub creator ambassador program. Develop strategies to recruit, eng...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)