SOS - Deputy Director IV - IT

SECRETARY OF STATE • Austin, TX • 1h ago

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=103704andPostingSeq=1Job DescriptionNOTE: Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the application. General Description: This position performs senior-level strategic and operational management within the Information Technology Services (ITS) Department of the Office of the Texas Secretary of State (SOS). As a key member of the ITS leadership team, the employee helps advance our core priorities: delivering exceptional customer service and ensuring successful project outcomes across the agency. This position oversees the work performed by the Application Development, Help Desk, and Systems Operations teams. In partnership with each team's manager, they will ensure smooth daily operations, identify resource and training needs, and remove obstacles affecting progress. The role also requires close collaboration with the Chief Data Officer, Chief Information Security Officer, and Chief Information Officer to plan and execute technology initiatives that support the agency's mission. This position demands a collaborative and adaptable leader who is committed to program access, able to manage multiple teams, and capable of producing timely, accurate results. The ideal candidate should be self-motivated, resourceful, and comfortable using independent judgment with limited supervision. This position reports directly to the Chief Information Officer. General Duties and Responsibilities: Oversee and prioritize daily operations and technology project work across ITS teams, in partnership with section managers; identify resource and training needs; remove obstacles.Collaboratively develop and implement enterprise technology strategies, roadmaps, operational standards, ITS policies and procedures, and governance frameworks to support agency operations and statewide requirements.Coordinate ITS efforts on enterprise cybersecurity initiatives with the Chief Information Security Officer, ensuring compliance with TAC 202, the Texas Cybersecurity Framework (TCF), and statewide cybersecurity directives.Lead ITS activities in disaster recovery, business continuity, and operational resiliency planning.Oversee strategies for enterprise IT asset management, inventory accountability, and hardware/software lifecycle management.Participate in statewide technology initiatives, audits, compliance reviews, risk assessments, and legislative reporting requirements.Assess enterprise technology needs, modernization opportunities, operational gaps, infrastructure requirements, and cybersecurity risks to support strategic planning, funding requests, compliance, and modernization efforts.Monitor and help resolve operational and project issues. Participate in or manage strategic communication efforts. Perform other duties as assigned. Knowledge, Skills, and Abilities: KnowledgeEnterprise IT strategy, technology road mapping, and long-term planningHow IT supports organizational goals, mission needs, and service deliveryIT budgeting concepts, resource planning, and cost-optimization approachesIT governance frameworks (COBIT, ITIL, NIST)Regulatory and compliance requirements such as TAC 202 and the Texas Cybersecurity FrameworkCybersecurity best practices, emerging threats, and risk-mitigation strategiesIdentity management, access controls, incident response, and secure architecture principlesEnterprise systems, networks, cloud services, storage, and virtualizationSoftware development processes, application lifecycle management,and DevOps conceptsIT asset management practices and hardware/software lifecycle planningProject management methodologies such as Waterfall, Agile, and ScrumDisaster recovery, business continuity, and operational resiliency planningModernization strategies, cloud adoption, automation, and emerging technology trendsEnterprise data strategies and system integration considerations Skills Managing and coordinating cross-functional IT teamsPrioritizing and organizing complex operational workflowsEvaluating technology needs, gaps, and modernization opportunitiesCommunicating technical concepts clearly to non-technical audiencesCollaborating effectively with leadership, stakeholders, and external partners Abilities Oversee and support daily IT operations across multiple functional teamsTranslate strategic goals into actionable operational plansIdentify and resolve operational barriers, resource constraints, and project issuesSupport compliance efforts and ensure alignment with statewide requirementsLead resiliency planning, disaster recovery coordination, and continuity initiativesObserve agency and department policies and standard operating proceduresMaintain confidentiality and protect sensitive dataDemonstrate flexibility in changing assignments and project workProvide periodic after-hours support for application deployment and problem resolution Required Minimum Education and Experience: Graduation from an accredited 4-year college or university with major coursework in business administration, project or program management, computer science, management information systems, or a related field. Additional working experience beyond what is required below may substitute for college education, year for year. A minimum of five years of experience, overseeing Information Technology teams, project portfolios, and/or managing complex information technology projects. Preferred Qualifications: Four (4) years of experience directly managing technical personnel, including p

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