This is a great opportunity to attract AI and GenAI talent in a highly competitive market. The key is to focus on the business impact, cutting-edge technology, and career growth opportunities rather than simply listing responsibilities.
Data Scientist, AI & Generative AI
John Hancock | Boston, MA / Toronto, ON
Shape the Future of AI in Insurance
At John Hancock, we're transforming the way people buy, manage, and benefit from life insurance. Our AI team is at the forefront of this journey, leveraging Artificial Intelligence and Generative AI to simplify customer experiences, optimize sales and marketing, strengthen fraud detection, and modernize operations.
As a Data Scientist, AI & Generative AI , you'll work on high-impact initiatives that directly influence business outcomes across our U.S. Insurance business. You'll collaborate with business leaders, technology teams, and a global network of over 160 data scientists across John Hancock and Manulife, giving you exposure to world-class expertise and innovative AI applications.
If you're passionate about building production-grade AI solutions, experimenting with emerging GenAI technologies, and solving complex business problems, we'd love to hear from you.
What You'll Do
As a member of our growing AI team, you will:
Design, develop, and deploy AI and Generative AI solutions that address real business challenges.
Build and operationalize machine learning and large language model (LLM) solutions from concept through production.
Partner with business stakeholders to identify opportunities, gather requirements, formulate hypotheses, and deliver measurable outcomes.
Develop proof-of-concepts, pilot programs, and enterprise-scale AI applications.
Implement prompt engineering strategies, retrieval-augmented generation (RAG) patterns, and modern AI architectures.
Generate business insights through data exploration, experimentation, and advanced analytics.
Build scalable data pipelines and AI workflows that support production environments.
Monitor, evaluate, and continuously improve model performance and solution effectiveness.
Communicate analytical findings and technical concepts to both technical and non-technical audiences.
Stay current with emerging trends in AI, GenAI, machine learning, and cloud technologies.
What You'll Bring
Required Qualifications
Master's or PhD degree in Statistics, Applied Mathematics, Data Science, Computer Science, Engineering, Physics, or a related quantitative field.
2+ years of industry experience developing and deploying AI and Generative AI solutions.
Strong programming skills in Python and SQL .
Experience designing and executing data science experiments and machine learning projects.
Ability to translate business problems into scalable AI solutions.
Preferred Qualifications
Experience with Python libraries such as Pandas, Scikit-learn, Keras, NLTK , and similar tools.
Hands-on experience with LLM development frameworks such as LangChain and Semantic Kernel .
Knowledge of relational and non-relational databases (SQL and NoSQL).
Experience developing NLP solutions such as:
Document Classification
Entity Extraction
Relationship Extraction
Sentiment Analysis
Understanding of:
Vector databases and embeddings
Prompt engineering
Retrieval-Augmented Generation (RAG)
Agentic AI and multi-agent systems
Strong machine learning and deep learning expertise, including supervised and unsupervised techniques.
Experience with cloud-based AI development, preferably in Microsoft Azure and Databricks environments.
Familiarity with MLOps practices, CI/CD pipelines, automated testing, Git version control, and production deployment.
Experience in fraud prevention, deepfake detection, healthcare analytics, EHR data, or medical terminology is an asset.
Excellent communication and stakeholder management skills.
Why Join John Hancock?
Work on Meaningful Problems
Develop AI solutions that help millions of customers make better financial decisions and improve their overall experience.
Build with Modern Technologies
Work with LLMs, GenAI frameworks, cloud-native machine learning platforms, MLOps, and advanced AI architectures.
Learn from a Global AI Community
Collaborate with a network of more than 160 data scientists across John Hancock and Manulife.
Grow Your Career
Access continuous learning opportunities, mentorship, and exposure to innovative AI initiatives across multiple business domains.
Thrive in an Inclusive Environment
We're committed to fostering a workplace where everyone feels supported, valued, and empowered to do their best work.
About John Hancock & Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group providing insurance and wealth management solutions across North America, Asia, and Europe. Together, we're on a mission to remove complexity from financial services and make decisions easier for our customers.
Ready to help shape the future of AI in financial services? Apply today and join us on our transformation journey.
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Ubicación principal
Boston, Massachusetts
Modalidades de Trabajo
Híbrido
Se prevé que el rango salarial esté entre
$90,160.00 USD - $167,440.00 USD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)
Permiso Familiar y Médico
Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
Derecho al Trabajo
Verificación Electrónica (E- Verify **)
Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\%20English\formattedESQA508c.pdf)**
Company: John Hancock Life Insurance Company (U.S.A.)
