Customer Service Lead

C&S Wholesale Grocers, Inc. • Albion, MI • 20h ago

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

1406 N Eaton St - Albion, Michigan 49224

Position Summary:

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.

Here's what you'll do:

Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.

Knowledgeable of product locations in the store.

Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.

Train others to perform all department activities and functions.

Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.

Handle spoiled/damaged products per established guidelines.

Maintain a clean, attractive and well stocked department.

Follow all PPE and Safety Guidelines

Follow all Food Safety and Cleaning Expectations

Follow Guest Experience Guidelines

May be assigned tasks in other departments based on customer experience need

Additional responsibilities may be assigned as needed

Here's what you'll need:

High school graduate or equivalent (GED)

Proficient Computer (email, spreadsheets, etc)

Ability to read, write, comprehend, and interpret documents

Accounting/Bookkeeping skills

Interpret/Analyze Financials

Develop/ Manage Budgets

Delegate/Direct/Implement

Suggestive Selling/Knowledge of Products

Detail Oriented

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

Company: Family Fare

Job Area: Retail

Job Family: Retail Stores

Job Type: Full time

Req ID: R88986

Similar Jobs

Department Technician 7-E9 -Records Office

State of Michigan • Jackson, MI • 4h ago

Management & Administrative

Department Technician 7-E9 -Records Office Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5465274 ) Apply ? Department Technician 7-E9 -Records Office Salary $23.23 - $31.91 Hourly Location Jackson...

4h ago

Go to Apply

General Office Assistant 5-E7 - Calhoun County

State of Michigan • Battle Creek, MI • 4h ago

Management & Administrative

General Office Assistant 5-E7 - Calhoun County Print ( https://www.governmentjobs.com/careers/michigan/jobs/newprint/5465120 ) Apply ? General Office Assistant 5-E7 - Calhoun County Salary $1,628.00 - $2,304.80 Biweekly...

4h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Battle Creek, MI • 13h ago

Management & Administrative

Position Summary... What you'll do... Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and h...

13h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Battle Creek, MI • 3d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3d ago

Go to Apply

FLORAL/CLERK

Kroger Family of Companies • Jackson, MI • 4d ago

Management & Administrative

Assist in the design and/or merchandising of floral items and arrangements for display/sale or in response to customer requests. Provide various customer services.Demonstrate the company's core values of respect, honesty...

4d ago

Go to Apply

Business Development Manager Staffing Industry

EmployBridge • Battle Creek, MI • 1w ago

Management & Administrative

Description Business Development Manager - Battle Creek, MI Market Must have Staffing Industry Experience The Business Development Manager expands market share through new business development, sales opportunities, and b...

1w ago

Go to Apply

Sales Account Manager

ProAmpac Holdings, Inc. • Battle Creek, MI • 1w ago

Management & Administrative

Salary: $130,000 USD per year Description Join ProAmpac as a Sales Account Manager and drive growth across the Midwest's dairy and protein markets! Build strong customer partnerships, uncover new opportunities, and make...

1w ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Jackson, MI • 1w ago

Management & Administrative

1w ago

Go to Apply

File Clerk

Veterans Affairs, Veterans Health Administration • Battle Creek, MI • 1w ago

Management & Administrative

Summary This position is located at Battle Creek VA Medical Center (VAMC), located in the Health Information Management Section (HIMS) of the Business Office. The primary duties of this position are to create and maintai...

1w ago

Go to Apply

(USA) Technician, Facility Services, HVAC-Refrigeration

Walmart • Jackson, MI • 1w ago

Management & Administrative

Position Summary... What you'll do... Supermarket Rack Refrigeration HVAC Technician Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)