Logistics Coordinator

Expeditors • Piperton, TN • 3h ago

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals

250+ locations worldwide

Fortune 500

Globally unified systems

The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Responsibilities may include any/all of the below:

Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents

Update and/or load shipment information in a timely and accurate manner into our operating system

Timely freight dispatch to avoid disruptions in customer's supply chain

Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person

Review and monitor reports to understand individual performance, impact and opportunities for development

Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs

Contribute to maintaining strong vendor relationships- airlines, trucking companies and others

Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements

Meet key performance indicators in support of department, branch, product and company goals

Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies

Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Minimum Qualifications:

High School Diploma

Excellent customer service skills; friendly, courteous, empathetic and helpful

Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results

Strong attention to detail and organizational skills

Proven desire to learn and expand knowledge base

Sense of urgency around all aspects of customer service

Emotional resilience, can withstand stress

Work effectively and productively with others

Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)

Fluent in English

Desired Qualifications:

Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required

One year of work experience in a customer service related role

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

All your information will be kept confidential according to EEO guidelines.

Go to Apply

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