NY HELP Yes
Agency Education Department, State
Title Program Aide, Box PIMS-1141/26033
Occupational Category Clerical, Secretarial, Office Aide
Salary Grade 13
Bargaining Unit ASU - Administrative Services Unit (CSEA)
Salary Range From $53413 to $65061 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Albany
Street Address Office of Performance Improvement and Management Services
Office of State Review
City Albany
State NY
Zip Code 12234
Duties Description The New York State Education Department's (NYSED) Office of Performance Improvement and Management Services is seeking candidates for a Program Aide position in the Office of State Review (OSR). The incumbent of this position will assist the New York State Review Officer (SRO) in reviewing appealed decisions of impartial hearing officers concerning the identification, evaluation, program, or placement of children who have, or are suspected of having, an educational disability. Duties of this position include, but are not limited to, the following:- Develop a solid understanding of the procedures and regulations governing special education hearings and appeals before the Office of State Review;- Coordinate the development, maintenance, and updating of Office of State Review's database and case management system, and assist in ensuring effective collection and reporting of data;- Monitor and evaluate data for deficiencies and assist in correcting problems;- Utilize information technology applications on a daily basis including online electronic filing portal and case management system, digital evidence management system, email, spreadsheets;- Oversee the monitoring of shared mailbox emails for online case management and data collection portal;- Create and edit written documents related to processing appeals of impartial hearing officer decisions in special education due process hearings;- Demonstrate knowledge of and experience with Microsoft Office programs and use various computer software programs to compile, track and analyze informational data and produce various reports, charts and spreadsheets;- Review and respond in writing to inquiries or data requests from parties and attorneys appearing before the Office of State Review;- When appropriate provide a prompt and professional response to data inquiries to OSR made by telephone or in writing to pertinent parties and attorneys appearing before the Office of State Review; and- Perform additional duties, as assigned.
Minimum Qualifications NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS: To be considered for appointment through NY HELPS candidates must meet the open-competitive minimum qualifications for this position. The qualifications are:- Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.COMPETITIVE MINIMUM QUALIFICATIONS:Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Program Aide.Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title SG-11 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and meet the minimum qualifications.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent, competitive or non-competitive appointment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and are subject to verification of applicant eligibility. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of experience will be required at the time of interview for all candidates. This position allows for the opportunity to telecommute up to 30% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office. Federal law may impose additional requirements or restrictions regarding positions that receive federal funding. This position leads to a maximum salary of $65,061 based on annual performance advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contractsInterested in a job with New York State, but don't know where to start? Visit these links for information on working for New York State: - https://www.cs.ny.gov/jobseeker/ - https://www.cs.ny.gov/pio/publications/gettingajob.pdfGenerous benefits of working for New York State, including, but not limited to, the following:Holiday & Paid Time Off- Thirteen (13) paid holidays annually.- Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service. - Five (5) days of paid personal leave annually.- Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C. - Annual professional leave and educational leave opportunities for eligible staff.Health Care Benefits- Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.- Family dental and vision benefits at no additional cost.Additional Benefits- Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).- NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.- Paid Parental Leave for all employees and Paid Family Leave (M/C Only). - Public Service Loan Forgiveness (PSLF).- Eligibility for various life insurance options.
Some positions may require additional credentials or a background check to verify your identity.
Name Office of Human Resources Management
Telephone (518) 474-5215
Fax (518) 486-5631
Email Address OMSJobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, OHRM, Room 528 EB
City Albany
State NY
Zip Code 12234
Notes on Applying APPLICATION: Qualified candidates should send a resume and letter of interest by September 11, 2026 to OMSJobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-1141/26033) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.
