Customer Service Representative

Kelly Services • Ohio, Ohio • 2h ago

Kelly Services is seeking a reliable, customer-focused Customer Service Representative to join our growing remote team! You'll play a key role in delivering support to our customers, focusing on sales, promotions, installations, and communications. Your dedication will help us maintain top-notch customer relationships by resolving claims and complaints fairly, in line with consumer laws.

Job Title: Customer Service Representative

Schedule: Monday-Friday, 9:00 am - 5:30 pm (EST or CST hours)

Compensation: $24.00 per hour

Overtime: Possible weekend OT based on business needs

Key Responsibilities:

Provide professional and timely customer service related to sales, promotions, installations, and communications

Ensure exceptional customer relations are maintained

Resolve customer claims and complaints fairly and effectively, adhering to consumer laws

Develop and implement initiatives to proactively inform and educate customers

Contribute to improvement plans in response to customer surveys

Follow defined procedures and guidelines to achieve results

Support organizational goals by collaborating with colleagues and leadership

Opportunities for weekend overtime based on business needs

Qualifications:

Minimum 2 years of customer service experience or related field

High School diploma or equivalent required; additional education or training is a plus

Basic understanding of work routines and procedures in customer service

Ability to follow well-defined procedures and guidelines

Excellent verbal and written communication skills

Self-motivated and reliable, with the ability to work independently from home

Strong problem-solving skills and attention to detail

Customer-centric mindset and a genuine desire to help others

Comfortable working in EST or CST business hours

Why Join Us?

100% remote

Competitive hourly rate

Opportunity to gain valuable experience with a well-known company

Contribute to organization-wide initiatives and improvement plans

Supportive leadership and collaborative team environment

How to Apply:

Ready to join our team? Submit your resume with highlighting your customer service experience

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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