Los Angeles, California
Full time
R0046549
Snap Inc (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.
The Company operates Snapchat (http://snapchat.com/?lang=en-US) , a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc. (https://www.specs.com/) , a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji (http://bitmoji.com/) , Saturn, and other digital services.
Snapchat (https://www.snapchat.com/) is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it's always the fastest way to share a moment!
The Review Operations team - a group within Snap's Global Policy and Platform Operations organization - focuses on moderating publicly facing content on Snapchat. It's our job to keep each Snapchatter's experience safe, whether that is engaging with a Snap on Spotlight, a creator on Discover or an advertisement served between friend's Stories. Our team assesses broadly distributed content against our Community Guidelines, Advertising Policies, and Terms of Service. Together, with our Legal, Policy, and Engineering counterparts, our Moderation team reinforces our Community Guidelines across content @types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.
We're looking for an Ad Review & Integrity Specialist to join the Review Operations team!
What you'll do:
Assess Snap Ad submissions to identify policy, safety, and technical risks, and ensure ads comply with Snap's advertising policies, community guidelines, and platform requirements
Manage the review queues and prioritize work against team SLAs and throughput targets
Maintain high-quality approval decisions and escalate questionable ads and creative trends to leadership
Handle advertiser and Sales-facing support through Salesforce, including rejection clarifications, expedited review, and policy questions
Work with the Product, Engineering, and Technical Ad Support teams to resolve tooling issues and improve review workflows
Use data and analytical tools/skills to identify emerging trends, monitor performance, and help drive decision-making
Project manage key moderation and product initiatives with tight deadlines and shifting priorities
Perform quality audits on AI models and surface trends to team leads
Assist other Snap teams with localization and translation projects to maintain review quality across markets
Knowledge, Skills & Abilities:
Excellent English reading and writing proficiency
Customer Support, Moderation, or Policy experience
Able to work independently while also operating as a collaborative team player
Passion for Snapchat, and up for the challenge of building something from the bottom up
Minimum Qualifications:
Bachelor's degree or equivalent work experience
0 - 1+ years of B2B experience
Experience working with Zendesk, Salesforce, JIRA, or other ticket management systems
Preferred Qualifications:
Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekends
Fluent in a foreign language
Customer-driven with a passion for supporting Snapchatters
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at accommodations-ext@snap.com .
Our Benefits (https://careers.snap.com/benefits) : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
If you have a disability or special need that requires accommodation, please don't be shy and provide us some information (https://docs.google.com/forms/d/e/1FAIpQLScV7t31iR3yYR9ztGDHJpbvL63svWpb6s0afkBkLEjGnDx4Kg/viewform) .
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).
Our Benefits (http://careers.snap.com/benefits) : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
Zone A (CA, WA, NYC) (https://careers.snap.com/us-payzones) :
The base hourly range for this position is $28.84-$43.26 hourly.
Zone B (https://careers.snap.com/us-payzones) :
The base hourly range for this position is $27.4-$41.34 hourly.
Zone C (https://careers.snap.com/us-payzones) :
The base hourly range for this position is $24.51-$37.01 hourly.
This position is eligible for equity in the form of RSUs.
Curious what it's like to work at Snap? Meet the people behind our products and discover how our values shape the way we create, innovate, and connect.
SPECS (https://www.specs.com/) : See how Snap is bringing computing into the world around us with SPECS, our next-generation augmented reality glasses built for real life.
Snap News (https://newsroom.snap.com/) : Explore the latest stories about our products, innovation, and the people shaping what's next at Snap.
Applicant and Candidate Privacy Policy (https://storage.googleapis.com/hris-assets/Applicant\and\Candidate\Privacy\Policy.pdf)
