Housing & Consumer Counselor/Mediator

UpSide413 • Pittsfield, MA • 1d ago

Please submit Cover Letter and Resume Please note: This position
requires you to study for and successfully pass the HUD housing
counseling exam. Candidates do not need to be certified prior to hire.
GENERAL RESPONSIBILITIES 1. Berkshire County Regional Housing Authority
(BCRHA) is a public agency operating for the benefit of all citizens.
Personnel shall conduct themselves in a manner respectful of all clients
and shall adhere to BCRHA\'s mission and goals. Personnel shall act in
such a way as to create a positive image of the Agency. 2. Personnel
will act in a professional manner while relating to BCRHA staff, clients
business contacts seeking to resolve differences or complaints through
appropriate agency procedures. 3. All personnel are responsible for
adherence to BCRHA personnel policies, including the prevention of
conflict of interest, misuse of funds, or abuse of trust and are
responsible for reporting known misconduct to an Executive Officer. 4.
All personnel shall respect the legal and moral rights and privacy of
confidential information due all clients and are responsible for
upholding BCRHA\'s affirmative action policies. PRINCIPLE DUTIES -
Report to and work in cooperation with the Director of Housing, Legal,
and Consumer Services to ensure program quality assurance and
furtherance of BCRHA\'s mission. - Provide housing/legal counseling to
tenants and landlords/property managers with the goal of
preserving/stabilizing tenancies. - Housing/Legal Counseling is the
process of helping a client to make a decision. A part of this process,
the person providing housing/legal counseling will typically give their
opinion about a matter, which will typically be based upon legal
precedent (the law), economic, social, and other considerations. -
Provide foreclosure prevention services to assist homeowners in
maintaining homeownership or exploring softer landing options. - Provide
consumer advocacy to consumers filing complaints against businesses
through the Berkshire Consumer Services Program/Local Consumer Program,
working in cooperation with the Massachusetts Attorney General\'s
Office. - Conduct informal mediation / negotiation between tenants and
landlords, neighbors, property owners, managers, other agencies, etc. to
assist clients to maintain, stabilize, or obtain permanent housing. -
Implement court-connected mediation services during summary process
eviction sessions. - Maintain and continuously develop a strong
knowledge of housing/consumer law and community resources by attending
relevant trainings/continuing education. - Establish an understanding of
and relationships with community resources. - Participate in regular
staff meetings and work cooperatively with the Program Director and
other team members. - Complete up-to-date and accurate client files and
program statistics in the organization\'s Client Management Systems. -
Prepare accurate periodic program and statistical reports for relevant
funding sources. - Provide educational workshops and community outreach
to state, local, and community organizations and agencies. - Other
duties as assigned. QUALIFICATIONS REQUIRED - Bachelor\'s degree
preferred; may be substituted for 2 years of relevant work experience -
At least 2 years experience in non-profit social services programming or
related field REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES - HUD Housing
Counselor Certification (Preferred but must be able to obtain within 3
months of hire). - Knowledge of current tenant/landlord law
(Preferred). - Communicate and deal effectively with people from diverse
backgrounds. - Operate in a fast-paced environment. - Demonstrated
proficiency in both oral and written communication. - The knowledge and
ability to use computers and related technology efficiently. - Prior
mediation experience (Preferred). BILINGUAL STRONGLY PREFERRED A RESUME
AND A COVER LETTER ARE REQUIRED UPON SUBMISSION.

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