BankOnBuffalo, Regional Support Administrator

BankOnBuffalo • Akron, NY • 1h ago

DescriptionThe Regional Support Administrator provides operational support to the branches within their assigned division. By helping to remove obstacles and create consistency and efficiency, the RSA supports the branch staff toward achieving established goals. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES Ensure operational efficiency and compliance within assigned branch network. Conduct annual branch audits. Deliver timely and consistent communication to branch staff and regional leadership. Collaborate with back-office support departments to develop policies and procedures that promote a WOW client experience. Identify deficiencies in adherence to policy and procedure within assigned branches and arrange for additional training as needed. ATTITUDES Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating: Respect - Treat colleagues, clients and community members with dignity and fairness. Maintain courteous interactions even when navigating challenging situations. Client Focus -Prioritize the client experience when evaluating new policies and procedures. Ensure the branch staff has the tools and resources necessary to provide a WOW experience to every client. Inclusion - Foster a diverse and inclusive work environment where all clients and employees feel valued and heard. BEHAVIORS Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating: Leadership - Provide guidance and mentorship to branch staff and colleagues. Lead by example and maintain the vision that aligns with the Bank's mission. Integrity - Uphold ethical standards and honesty in all actions and decisions. Collaboration - Work closely and effectively with back-office support departments, regional leadership, and branch staff to share insights, solve problems and work toward goal attainment. Volunteerism - Engage in community outreach and corporate social initiatives. COMPETENCIES Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating: Accountability - Hold yourself and others accountable for meeting objectives, complying with regulations, and upholding company policies and standards. Innovation - Stay up to date with industry trends, adopt new technologies and processes and foster a culture of creativity. Professionalism- Maintain the highest standards of conduct, appearance, and communication. POSITION LEVEL(S) EXPECTATIONS (If applicable) The position is either level I, II or Officer depending on years of experience and education. SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross functional opportunities that foster growth and learning. RequirementsQUALIFICATIONS, EDUCATION, & EXPERIENCE To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted. * LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-on

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