Job Description

Job title

Customer Service Supervisor

Reports to

UB Card Office Manager

Department

UB Card Office

FLSA Status

Full-Time, Non-Exempt

Position Summary

Responsible for day-to-day UB card front counter operations

Expected Hours of Work

Monday - Friday, day shifts, overtime as needed

Essential Functions

Front Counter Operations

      Processes online account requests, and balances daily

        Sells all plans and accounts associated with the UB Card

      Provides superior customer service at all times

        Assists with marketing efforts to develop and sell new and established products

        Monitors telephone communication with customers

        Monitors meal plan changes to ensure proper recording and billing

      Oversees the scanning of all paperwork

        Manages the mailing of UB Cards

      Processes photo submissions

        Any other duties as requested by Management

Supervision Responsibilities

Ensures UB Card Office employees follow proper procedures

Enforces UB Card, Dining Services, and University rules and regulations

Manages the issuance of Vendor and Tenant Door Access Cards

Monthly Inventory or Supplies and Card stock

Alerts the UB Card Manager to any workload issues and problems

Responsible for the operation of the UB Card Office in the absence of the Manager including evening and weekend hours

Assists the Manager in answering email inquiries from students, faculty/staff, and other University Departments

Processes daily balancing in the absence of the manager

Processes door access requests from CDS Units.

Issues UB Cards for new CDS employees in coordination with CDS HR staff and adds appropriate meal plans and Unit information in CS Gold

Coordinator with other departments

Coordinates UB Card production for Graduate departments and Orientation Sessions

Maintains billing records for Faculty Chip Cards.

Assists Faculty and Staff members when issues arise, primarily in reference to obtaining their initial UB Card and being the primary liaison for the UB Card Office and University Human Resources.

Serves as a liaison with the Students Accounts office for purposes of insuring correct billing of student account charges.

Education and Training

Associate's Degree preferred or 3 years work experience preferably in office environment.

Desired Qualifications

Working knowledge of corporate email system, MS Office, Internet Applications and browsers required

Knowledgeable in cash handling procedures including setting up banks for cashiers

Exceptional organizational, interpersonal and communication skills required

Ability to work quickly and efficiently in a high-volume, fast-paced environment

Knowledge of University HUB system for billing and inquiry preferred.

Knowledge of ID card systems preferred

Supervisory experience preferred

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopies, phones, filing cabinets, fax machines etc.

Physical and Mental Demands

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl

The employee must frequently lift and or move up to 10 lbs. and occasionally lift and or move up to 25 lbs

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

While performing the duties of the job, the employee is regularly required to talk and hear

The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures

Licensure/Certification

None Required

Travel

Driving between UB campuses is required

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence .

Requirements

University of Buffalo - Campus, Dining

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