Expeditors Internship - Ocean Services

Expeditors • Federal Way, WA • 35min ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Summary Description:

The ocean product intern is responsible for managing end to end ocean import shipments, ensuring a smooth, timely, and accurate processing while maintaining strong communication with internal and external stakeholders. Responsible for workboard management, documentation, invoicing, and process compliance, while supporting team collaboration, continuous improvement, and KPI performance through proactive problem solving and a positive, team-oriented approach

Key Responsibilities:

Log & Prepare File for Import

Monitor vessel schedules and shipment milestones daily, providing timely status updates and communicating delays or schedule changes to customers and internal stakeholders

Process shipment settlements and communicate with origin and internal teams to provide timely updates and resolve operational or financial issues

Review and update Trouble Reports, monitor customs clearance issues and other shipment holds, investigate root causes, and communicate status updates and resolution plans to customers and internal stakeholders in a timely manner

Maintain a smooth and efficient freight process flow, ensuring all shipments move in a timely manner

Utilize the ocean import workboard daily to ensure all processes are properly maintained and completed

Provide timely updates on shipment status, delays, or exceptions

Respond promptly to internal and external communication, using a polite and professional approach

Build and maintain strong relationships with internal and external stakeholders

Participate in customer and internal calls as needed to gather and understand key information

Create and maintain OneNote documentation for assigned responsibilities, ensuring all information is up to date and readily available to support training and knowledge sharing

Develop and maintain SOPs for new accounts, updating processes and information to reflect any changes

Ensure timely and accurate invoicing by regularly reviewing the BNP list and confirming that all required items are included

Complete all required training hours and attend additional training sessions as needed

Demonstrate a willingness to learn new processes and take on additional responsibilities

Be a team player and support the team whenever needed, demonstrating a positive attitude, and fostering a respectful and collaborative work environment

Communicate professionally and respectfully about colleagues and other departments at all times

Take ownership of issues by analyzing and working toward solutions and appropriately escalating to leadership when needed

Show flexibility by supporting team projects and sharing relevant information with colleagues

Meet KPI standard, as per the company's procedures

College graduate or equivalent experience

Global logistics industry knowledge

Good computer skills (e.g., MS Excel, MS Word, PowerPoint)

Fluent in English

Pro-active, strong organizational skills

Maintain a can-do attitude, demonstrate positive energy, and actively support the team

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Expected Salary: $21/hour

Minimum internship duration: 6 months

Expeditors offers excellent benefits:

Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

401(k) Retirement Savings Plan with employer match

Employee Assistance Program (EAP)

Training and Personnel Development Program

All your information will be kept confidential according to EEO Guidelines.

*Full-time employment will be considered after successful completion of this in-office internship.

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