Access Optimization Analyst I - Epic Cadence

Cleveland Clinic • Cleveland, OH • 6d ago

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Access Optimization Analyst I, you will support Epic Cadence scheduling workflows and patient access operations by assisting with workflow maintenance, issue resolution, testing, and documentation. In this role, you will work closely with operational and technical teams to support established processes, gather and document requirements, and contribute to the successful implementation of workflow updates. You will develop foundational knowledge of Epic applications, scheduling workflows, and ambulatory operations while applying strong organizational, analytical, and problem-solving skills to support efficient and accurate access management processes.

A caregiver in this role works remotely from Ohio, Florida, or Nevada, Monday through Friday, from 8:00 a.m. - 5:00 p.m., with travel up to 10% of the time.

To be considered for this position, candidates must reside in Ohio, Florida, or Nevada.

A caregiver who excels in this role will:

Analyze, create and maintain SER Masterfile provider records to meet standards of Meaningful use.

Epic scheduling template build; creation, maintenance, and oversight.

Create change request tickets, ensure completeness of data and maintain current documentation.

Evaluate change request tickets against established operational and scheduling standards and in the @context of patient access and care, provider practice criteria, Institute goals and enterprise-wide scheduling.

Monitor the change request ticket from submittal through testing, validation, and implementation.

Verify accuracy of questionnaire and/or decision tree flow after implemented change.

Assist with the analysis and building of visit @types, panels, provider and resource pools.

Provide input for updating existing Epic workflows or capturing data for new Epic workflows.

Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education.

Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues.

Model outstanding customer service behavior, including timely and effective follow-up with customers.

Support physician practice integration into front-end Epic systems including discovery.

Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully.

Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center) or two years supporting Epic applications that includes optimizing

OR Associate's degree and one year of experience

Solid understanding of workflows in the ambulatory environment

High degree of self-motivation, versatility, and flexibility

Experience and comfort working at all levels of a health care organization

Strong analytical, presentation, and communication (both verbal and written) skills

Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio

Demonstrated leadership, team, organizational, and problem-solving skills

Preferred qualifications for the ideal future caregiver include:

Associate's degree

Basic understanding of Epic Cadence functionality and scheduling workflows

Knowledge of patient access, provider scheduling, and ambulatory operations, or the ability to learn these processes

Familiarity with Epic master files, work queues, decision trees, Fast Pass, and patient self-scheduling concepts

Ability to follow established processes, document requirements, and support workflow updates

Ability to collaborate effectively with operational and technical teams while developing Epic application knowledge

Physical Requirements:

Ability to perform work in a stationary position for extended periods.

Ability to travel throughout the hospital system.

Ability to operate a computer and other office equipment.

Ability to communicate and exchange accurate information.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $52,270.00

Maximum Annual Salary: $79,727.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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