Customer Success Account Manager- Signature - Rocklin, CA

UPS • Marysville, CA • 11h ago

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Rocklin, Grass Valley, Yuba City, Granite Bay, Lincoln, and Auburn, CA

Summary

The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

Serve as the primary point of contact and advocate for assigned accounts.

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

Proactively engage existing customers to enhance value and prevent churn.

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

Identify low-touch upsell opportunities and guide customers to resources for additional value.

Develop strategies for upselling / cross-selling opportunities to drive account growth.

Drive product adoption and educate customers on products and services.

Territory Management

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

0-4 years in customer success, support, or related customer-facing roles.

SMB account management experience.

Ability to manage multiple customer engagements through strong organizational skills.

Data-driven mindset.

Excellent written communication skills.

The internal job posting will close 11:59pmEST 8/28/26 for all employees.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

UPS does consider job applicants with prior criminal convictions

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $70,260.00/year to $123,000.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

UPS

Go to Apply

Share this job

Similar Jobs

(USA) Technician, Facility Services, HVAC-Refrigeration

Walmart • Yuba City, CA • 1d ago

Management & Administrative

Position Summary... What you'll do... Supermarket Rack Refrigeration HVAC Technician Are you on the lookout for an exciting career opportunity within a dynamic team? Walmart is expanding our workforce across local retail...

1d ago

Go to Apply

Administrative Assistant

Amergis • Yuba City, CA • 1d ago

Management & Administrative

Amergis Healthcare Staffing is looking for qualified Administrative Assistants to be responsible for a variety of administrative and clerical duties to help improve efficiencies at an organization. The Administrative Ass...

1d ago

Go to Apply

Administrative Assistant

Amergis • Yuba City, CA • 1d ago

Management & Administrative

1d ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Yuba City, CA • 2d ago

Management & Administrative

Position Summary... What you'll do... Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and h...

2d ago

Go to Apply

Sales Manager

Michaels • Yuba City, CA • 1w ago

Management & Administrative

Store - YUBA CITY, CA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service o...

1w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Lincoln, CA • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Administrative Assistant

Kelly Services • Yuba City, CA • 3w ago

Management & Administrative

Administrative Assistant Support Specialist Yuba City, CA $21.00 per hour Schedule: Monday - Thursday | 9:00 AM - 5:00 PM Type: Temp-to-Hire Work Setting: Fully Onsite Kelly is hiring a Branch Office Support Specialist i...

3w ago

Go to Apply

Facility Technician I

Sysco • Pleasant Grove, CA • 1d ago

IT & Engineering

JOB SUMMARY This is an Operations position responsible for assisting facility technician II & III with maintenance activities associated with general maintenance and repair of the facility, automatic retrieval system...

1d ago

Go to Apply

Warehouse Order Selector

Sysco • Pleasant Grove, CA • 1d ago

Manufacturing & Warehouse

2026 is Here Start your New Career with Sysco Sacramento NEW STARTING PAY $26.41 - $33.01 Per Hour Hiring immediately Industry-leading total rewards package On-the-job training with career growth opportunities No college...

1d ago

Go to Apply

CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL)

Air Combat Command • Beale AFB, CA • 5d ago

Summary About the position: This position is Non-appropriated Fund (NAF) and located at the Child Development Center, Beale AFB, CA.. This is a FLEX position. You will be scheduled to work anywhere from 0-40 hours per we...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)