Mobile Associate - Retail Sales

T-Mobile USA, Inc. • Mansfield, OH • 3d ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs

Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement

Complete required training to build knowledge of retail processes, systems, and wireless technology innovations

Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives

Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)

Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)

Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)

Effective at balancing customer needs and performance goals. (Required)

At least 18 years of age

Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employe

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