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Information Technology Support Specialist

General Dynamics Information Technology • Annapolis Junction, MD • 1d ago

Req ID: RQ225531

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Computer Repairs,Help Desk Support,Information Technology (IT),Remote Support,Troubleshooting Hardware

Certifications:

Security+ - CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT

? Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

? May coach and provide guidance to less-experienced professionals

? Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

? Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

? Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

WHAT YOU'LL NEED TO SUCCEED:

? Required Experience: 3+ years of related experience

? Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

? Required: Security+ certificate is required within 6 months of start date

? Security Clearance Level: TS/SCI w/Poly required before start date

? Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned

? Location: On-Site in Annapolis Junction, MD

? US Citizenship Required

GDIT IS YOUR PLACE:

? 401K with company match

? Comprehensive health and wellness packages

? Internal mobility team dedicated to helping you own your career

? Professional growth opportunities including paid education and certifications

? Cutting-edge technology you can learn from

GREENWAY

ITPolyMD

GDPoly

The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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