Customer Service Representative

QPS EMPLOYMENT GROUP • Elkhorn, WI • 18h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13659421

We are seeking two Customer Service Representatives to join a team in Elkhorn, WI. These are not traditional call center positions. We are looking for customer service professionals with experience handling quoting, order entry, and ERP systems. The Customer Service Representative will serve as a key point of contact for customers, dealers, and vendors while managing inquiries, preparing quotes, processing orders, and ensuring clear and timely communication throughout the order lifecycle. This is a direct hire opportunity on 1st shift.\ \ Customer Service Representative Responsibilities include but are not limited to:\

Serve as a primary point of contact for customers, dealers, and

vendors\

Respond to customer inquiries in a timely, professional, and

solutions-oriented manner\

Prepare accurate quotes and process customer orders and purchase

orders\

Provide pricing, product information, and order status updates\

Enter and maintain customer orders accurately within ERP and CRM

systems\

Communicate backorders, short shipments, and other order-related

issues to customers\

Maintain accurate and complete customer and project information\

Distribute customer correspondence related to order entry and order

updates\

Investigate and resolve customer concerns, complaints, and order

discrepancies\

Collaborate with internal departments to ensure timely fulfillment and

shipment of orders\

Maintain detailed and accurate records of customer interactions and

transactions\

Prepare and distribute reports as requested by management\

Proactively communicate with customers regarding order status and

potential delays\

Identify potential issues and communicate appropriate solutions\

Provide a high level of customer service and professionalism in every

interaction\

Demonstrate strong teamwork and collaboration across departments\

Maintain a high level of accuracy when entering orders, pricing, and

customer information\

Manage multiple priorities effectively in a fast-paced environment\

Meet deadlines and respond promptly to customer needs\

Demonstrate strong organization and attention to detail\

Take initiative to identify and resolve customer issues\

Continuously look for ways to improve the customer experience and

internal processes\

Maintain regular, reliable, and predictable attendance\

Remain available and actively engaged during scheduled working hours

to support customers and business operations\ \ Customer Service Representative Requirements:\

High school diploma or equivalent\

Previous customer service experience preferred\

Experience with quoting and order entry\

ERP experience\

Experience with Microsoft Dynamics Customer Experience and/or Business

Central is highly preferred\

Strong verbal and written communication skills\

Excellent organizational and problem-solving abilities\

Ability to manage multiple priorities in a fast-paced environment\

Proficiency with Microsoft Office and CRM systems\

Strong computer skills and ability to learn new software systems\

Ability to work independently while also contributing effectively to a

team\

Extended periods of sitting and computer use\

Frequent use of telephone and computer systems\

Ability to occasionally lift up to 15 pounds

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