WSP is searching for Full-Time Customer Service Representatives that are passionate about solving problems and enjoy providing excellent customer service.
This Opportunity
Our Customer Service Representatives are the core to delivering friendly and efficient support to our customers and are essential in our commitment to exceeding customer satisfaction. If you are looking to be part of a winning team and contribute to providing exceptional customer service, we would like to hear from you! WSP offers bonus incentives, recognitions, and growth opportunities with our Customer Service career path.
Only local candidates are being considered.
Regular shift is:
Monday through Friday
Hours are 8:45-5:15pm, Exceptions during higher volume times of the year.
5 days- 40 hours per week. Please be sure you can commit to this schedule before you apply.
Training: Class start date 09/21/2026
Training is approximately 4 weeks long. From the hours of 8:45-5:15pm
Hourly pay-rate is: $21.44 per hour; Bilingual hourly rate is $22.07 per hour.
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
Location:
Training will be held at 8900 Liberty Circle, Englewood, CO 80112 for 30 days, then agents will move to a hybrid opportunity. You should have a quiet, dedicated space to work free from distractions. Internet requirements: able to support our business as well as support the needs of your household.
*If you do not know your speeds, please confirm with your internet provider
WSP Benefits
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
www.wsp.com
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may assign other duties as needed.
Assists with Customer Service calls
Review license plate images which consist of entering correct license plate, verifying correct vehicle information and DMV information.
Process customer requests for new and additional transponders.
Respond to customer emails from the Customer Service Email Inbox
Process inbound mail, which includes payments, account updates
Process requests for new ExpressToll accounts
Perform related duties as assigned by supervisor
Meet or exceed performance criteria established for the position
Maintain compliance with all company policies and procedures
Ability to consistently meet attendance requirements
Ability to achieve and maintain departmental performance standards
Ability to prioritize and multitask
Six (6) months or more Customer Service experience required
Six (6) months or more with heavy volume phone experience in a Contact/Call Center preferred
Excellent verbal communication skills
Must be able to pass background and drug screenings
Proficient computer skills in a multi-monitor environment
Bilingual (English/Spanish) preferred, but not required
ESSENTIAL FUNCTIONS
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Proficient written communication skills are essential for effective documentation and correspondence
Regular verbal communication, active listening, and auditory comprehension to ensure effective interaction
Proficiency in reading, documenting, and analyzing information
Proficient in hand-eye coordination for efficient operation of computer keyboards and office equipment
Navigating multiple screens / multiple software applications, while maintaining active conversations
Ability to sit at workstation for extended periods of time while using computer and taking calls.
Managing call times effectively to ensure productivity while maintaining quality service and meet necessary KPI's.
Ability to access, input, and retrieve information from the computer
Primarily sedentary work but requires the ability to lift up to 10 lbs. occasionally, and to walk, stand, and carry items as needed.
SUPERVISORY RESPONSIBLITIES
This position has no supervisory responsibility.
