Administrative Technician (PT)
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Administrative Technician (PT)
Salary
$20.06 - $24.38 Hourly
Location
807 E Main Street, Durham, NC
Job Type
PT w/ benefits (30 hours or more per week)
Job Number
26-06045
Department
Office of Economic and Workforce Development
Opening Date
08/19/2026
Closing Date
8/26/2026 11:59 PM Eastern
Description
Questions
Position Description
Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Be a part of the innovative team driving economic prosperity in Durham. Our Office of Economic & Workforce Development helps ensure that Durham has a strong and diverse economy by helping commercial enterprises locate and grow, supporting entrepreneurs and their ventures, managing targeted revitalization projects, and preparing the local workforce for our businesses and industries. If you share our passion for shared economic prosperity and seek opportunities to serve and grow in your career, join our team!
This class is the first level in a four-level Administrative Support Series devoted to providing clerical and office support activities for City functions and staff, which includes administrative office coordination (such as processing budget, procurement, payroll, and human resources transactions), records management, printing/duplexing, and/or routine or specialized administrative support to senior staff and logistical support for programs. Incumbents perform standardized work following prescribed procedures and instructions. There is an established and specified routine to be followed, and decision-making is limited with minimal consequence on overall operations. As assigned work may include processing transactions and monitoring for completeness; maintaining files and records; answering phones; processing incoming and outgoing mail; and providing customer service.
Hourly Rate: $20.06 - $24.38
Workdays/Hours: Monday - Friday / 9:00 am - 3:30 pm
Position provides office and clerical support to the department, including customer service, entering registrations for programs, and performing financial transactions. Incumbent is responsible for staffing the front desk at the assigned facility, or a role with similar responsibilities and level of public interaction.
Duties/Responsibilities
Greets visitors, answers phones, and/or fields a wide variety of questions about programs, rentals, and policies.
Directs calls and emails as appropriate to staff members, provides accurate information, and takes messages.
Registers customers for programs.
Assists customers with obtaining literature and promotional materials, and with completing forms.
Maintains a cash drawer and completes daily financial statements.
Performs general office functions using business machines, such as copying, faxing, scanning documents, assembling files, laminating documents, drafting reports, and distributing paperwork to staff members.
Assists with programs in the field such as special events and marketing activities, and with special projects as needed.
Enters Department survey information, project summaries, and route details into databases.
Schedules meeting rooms, vehicles, and job interviews.
Performs proofreading and formatting, creates forms and spreadsheets.
Addresses reported problems using a variety of systems, such as entering service requests in Cityworks, checking the status of refunds in Munis, and/or investigating errors.
Performs analysis of provided data sets, such as registrations or participation records.
KNOWLEDGE OF:
Customer service principles.
Best practices for handling personal information.
Phone etiquette.
Proper judgment for referring customers and questions to staff.
Conflict management and diffusing confrontational situations.
SKILL IN:
Interacting with the public and addressing individual customers attentively.
Effective written and oral communication.
Using business machines and software systems.
Attention to detail in data entry and drafting.
Responding accurately to inquiries.
Attending to multiple tasks simultaneously.
Handling money and basic mathematics.
Minimum Qualifications & Experience
High School Diploma or GED, and 1 year of experience in administrative support.
One (1) year of experience in administrative support.
Valid North Carolina Class C Driver's License with a satisfactory driving record
Additional Preferred Skills
Basic computer skills; knowledge of Microsoft Word, Excel, and PowerPoint.
Experience with ERP systems.
Payroll processing experience.
Experience with web-based administrative management, including web content editing, publishing, and routine website maintenance.
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
I have a valid, unrestricted NC driver's license.
I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
I do not have a valid, unrestricted driver's license.
04
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
05
Do you have experience providing administrative, office, and clerical support?
Yes
No
06
How many years of advanced administrative support experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 3 years
3 years but less than 5 years
5 or more years
07
How many years of experience do you have with web-based administrative management, such as web content editing, publishing, or routine maintenance of websites?
No related experience
Less than 1 year of related experience
1 year but less than 3 years
3 years but less than 5 years
5 or more years
08
How many years of payroll processing experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 2 years of related experience
2 years but less than 6 years of related experience
6 or more years of related experience
09
Do you have experience interacting with the public and addressing individual customers attentively?
Yes
No
10
Do you have basic computer skills and knowledge of Microsoft Word, Excel, and PowerPoint?
Yes
No
11
How many years of Microsoft Office Excel experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 2 years of related experience
2 years but less than 4 years of related experience
4 or more years of related experience
Required Question
