SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SR. MANAGER, STARLINK ENTERPRISE ACCOUNTS (STATE & LOCAL PROGRAMS)
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. As a leader on the Starlink Enterprise Accounts team, you will develop and manage a team that is responsible for delighting Starlink State & Local/Local & Regional government customers at scale. You and the team will be responsible for managing enterprise contracts to rapidly drive realization of revenue, doing it scalably, and working closely with counterparts on Starlink cross-functionally. A key challenge will be driving a culture that both maximizes customer happiness, citizen onboarding and minimizes the input required by the team.
The Enterprise Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to. In the past year, the Starlink team has signed contracts with State and Provincial customers who will subsidize high speed internet programs at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large organizations to deliver and scale Starlink in a programmatic way, minimizing humans-in-the-loop. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, building excellent teams, and managing complex cross-functional projects.
RESPONSIBILITIES:
Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to via government subsidized programs
Grow and build the enterprise account management function within Starlink
Hire and lead an exceptional team
Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible
Develop internal goals and metrics/visualizations to measure and communicate success
Manage all aspects of non-technical project management for government subsidized accounts
Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally
Ensure that contract requirements are delivered on time and meeting contract requirements
Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule
Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks
Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible
Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
Retain and grow the value of accounts
BASIC QUALIFICATIONS:
Bachelor's degree
10+ years working with State & Local executives and customers to support a technical product/service
4+ years of direct people management experience
PREFERRED SKILLS AND EXPERIENCE:
12+ years of experience working with government customers and system integrators
Exceptional customer interface skills, including excellent written and verbal communication skills and ability to tailor communications appropriately to level (working-level to executive-level)
Excellent negotiation and conflict resolution skills
Demonstrated ability to quickly and successfully grow and develop an excellent team and new function, including ability to develop and coach team members and ability to scale non-linearly
Demonstrated ability to work in a fast-paced, autonomously driven, and demanding start-up atmosphere
Demonstrated ability to champion and lead significant projects and business initiatives, including ability to manage in an environment with competing priorities
Familiarity with existing Starlink products, services and customer support systems/processes
ADDITIONAL REQUIREMENTS:
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
Must be willing to travel to other SpaceX offices and customer locations as needed
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (https://www.pmddtc.state.gov/?id=ddtc\kb\article\page&sys\id=24d528fddbfc930044f9ff621f961987) .
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
