Front Desk Attendant - Afternoon Shift

Best Western Plus • Marquette, MI • 2w ago

The Best Western Plus Marquette is looking for a friendly, dependable, and customer-focused Part-Time Front Desk Attendant to join our team. This position is ideal for someone who enjoys working with people, providing excellent customer service, and being part of a professional hotel environment.

The Front Desk Attendant is responsible for creating a welcoming experience for our guests while efficiently handling check-ins, check-outs, reservations, guest requests, and general front desk duties.

Schedule

Part-time, approximately 2--3 shifts per week

Primarily afternoon/evening shifts

Must be dependable and able to work scheduled shifts

Some weekend availability is essential

Essential Responsibilities

Welcome guests with a friendly and professional attitude

Check guests in and out efficiently and accurately

Process payments and follow all credit card verification procedures

Answer phones and assist guests with questions and requests

Make and modify reservations according to hotel policies

Provide information about hotel amenities, local attractions, restaurants, and area activities

Address guest concerns professionally and work to resolve issues promptly

Monitor the front desk and hotel lobby to maintain a safe, clean, and welcoming environment

Communicate important guest or operational information to management and the next shift

Maintain accurate records and complete required front desk paperwork

Follow all hotel policies and procedures

Assist with light cleaning and organization of the lobby/front desk area as needed

Protect guest privacy and maintain confidentiality

Perform other duties as assigned by management

What We're Looking For

Excellent customer service and communication skills

Friendly, positive, and professional personality

Reliable and punctual

Ability to remain calm and professional in challenging situations

Strong attention to detail

Ability to multitask in a busy hotel environment

Comfortable using computers and learning hotel software

Ability to work independently while also being a team player

Previous hotel or customer service experience is preferred but not required; we are willing to train the right person

Physical Requirements

Ability to stand and walk for extended periods

Ability to occasionally lift and carry items weighing up to approximately 25 pounds

Ability to bend, reach, and perform routine front desk and guest-service tasks

Why Join Our Team?

Part-time schedule with approximately 2--3 shifts per week

Professional and welcoming work environment

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