Back to Jobs search

Technical UX Optimization Lead - TS/SCI w/Poly

General Dynamics Information Technology • Annapolis Junction, MD • 9h ago

Req ID: RQ226418

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Skills:

Data Analysis,Enterprise Systems,Leadership

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

TECHNICAL UX OPTIMIZATION LEAD

We are seeking a Technical UX Optimization Lead to drive service enhancements focused on improving user experience across the GREENWAY program. In this role, you will leverage data analysis to pinpoint UX bottlenecks, develop innovative implementation strategies, and explore different technologies and product offerings to elevate customer satisfaction. Collaborating across different technical teams, you will guide the integration of UX improvements and establish robust metrics to track the improvement of these changes, ensuring a seamless experience for the users. A deep understanding of the enterprise ecosystem, including how services interconnect, is essential for success in this position.

MEANINGFUL WORK AND PERSONAL IMPACT

? Analyze data and performance metrics to identify root causes of UX issues in services and applications, considering the broader enterprise architecture and service interdependencies.

? Develop and propose multiple technical solutions and implementation plans to optimize services, prioritizing customer needs and overall experience enhancements, while ensuring alignment with enterprise-wide systems.

? Research and evaluate current and emerging technologies to address UX challenges and recommended technical integrations and solutions that improve usability and efficiency.

? Define and implement key metrics and measurements frameworks to evaluate the success of UX optimizations and iterate on data-driven insights.

? Leverage knowledge of enterprise technologies to deploy technical solutions that inform optimization strategies and troubleshoot cross-service impacts on UX.

WHAT YOU'LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The Technical UX Optimization Lead must have:

? Education: Bachelor of Arts/Bachelor of Science

? Experience: 8+ years of related experience

? Technical skills: Proven expertise in data analysis tools; deep understanding of enterprise systems and service integrations; proficiency in scripting, particularly with PowerShell; experience working across different technical teams; Familiarity with metrics and KPIs.

? Security clearance level: TS/SCI w/Poly

? US citizenship required

? Role requirements: Demonstrated leadership abilities including guiding technical teams and initiatives to successful outcomes.

? Location: On Site Annapolis Junction, MD

? Certification: IAT Level II

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

? Growth: AI-powered career tool that identifies career steps and learning opportunities

? Support: An internal mobility team focused on helping you achieve your career goals

? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

? Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

GlobalServices

The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Similar Jobs

Software Engineer

Leidos • Gaithersburg, MD • 2h ago

IT & Engineering

Description Software Engineer UK NASR PDT Evolution Program Leidos is seeking a Software Engineer to be based in Gaithersburg, MD; Eagan, MN; or Egg Harbor, NJ. This position will support the United Kingdom National Airs...

2h ago

Go to Apply

Software Engineer

Zoom • Annapolis, MD • 2h ago

IT & Engineering

Immigration sponsorship is not available for this position What you can expect Your ability to quickly learn about the product, business, and technology are your superpowers. You own and execute features independently, b...

2h ago

Go to Apply

Software Engineer

Zoom • Washington, DC • 2h ago

IT & Engineering

2h ago

Go to Apply

Lead Software Engineer

Leidos • Gaithersburg, MD • 2h ago

IT & Engineering

Description Job Description Software Engineer UK NASR PDT Evolution Program Leidos is seeking a Software Engineer to be based in Gaithersburg, MD; Eagan, MN; or Egg Harbor, NJ. This position will support the United Kingd...

2h ago

Go to Apply

Software Engineer II

Akamai Technologies, Inc. • Annapolis, MD • 2h ago

IT & Engineering

Would you enjoy protecting the world leading brands? Do you enjoy problem-solving and developing low latency, high performance systems? Join our highly skilled Security team Our team is part of the Security organization,...

2h ago

Go to Apply

Principal Software Engineer

BigBear.ai • Annapolis Junction, MD • 2h ago

IT & Engineering

Residency All applicants must currently reside in the United States Overview BigBear.ai is seeking a Principal Software Engineer that will design and maintain the core middleware that powers authentication, authorization...

2h ago

Go to Apply

Software Engineer II

Akamai Technologies, Inc. • Washington, DC • 2h ago

IT & Engineering

2h ago

Go to Apply

Entry Level DevOps Engineer (Remote)

Cognizant • Washington, DC • 7h ago

IT & Engineering

DevOps Engineer (Entry Level) - Remote Location: Remote Employment Type: Full-Time Job ID: 00070203921 About the role As an Entry-Level DevOps Engineer, you will make an impact by supporting the automation, deployment, a...

7h ago

Go to Apply

Entry Level DevOps Engineer (Remote)

Cognizant • Annapolis, MD • 7h ago

IT & Engineering

DevOps Engineer (Entry Level) - Remote Location: Remote Employment Type: Full-Time Job ID: 00070203922 About the role As an Entry-Level DevOps Engineer, you will make an impact by supporting the automation, deployment, a...

7h ago

Go to Apply

Entry Level DevOps Engineer (Remote)

Cognizant • Annapolis, MD • 7h ago

IT & Engineering

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)