Customer Service Manager

Robert Half • Tacoma, WA • 13h ago

Description

We are looking for a Customer Service Manager to support service operations and deliver an outstanding experience for customers in Frederickson, Washington. This Long-term Contract position is ideal for someone who is detail oriented and can lead day-to-day customer interactions, coordinate service requests, and keep communication flowing across a fast-paced support environment. The role requires someone who can balance team oversight, account care, and scheduling accuracy while maintaining high service standards.

Responsibilities:

Lead daily customer service activities and guide the team in resolving inquiries with professionalism, urgency, and care.

Manage customer accounts by addressing service needs, documenting interactions, and strengthening ongoing client relationships.

Oversee call center workflows to ensure incoming requests are handled efficiently and escalated appropriately when needed.

Coordinate job scheduling and dispatch activities to align field service resources with customer requirements and timelines.

Use computer-aided dispatch tools to monitor assignments, track service progress, and support timely updates.

Review service performance trends, identify process gaps, and implement practical improvements that enhance response quality.

Partner with internal teams to communicate priorities, resolve operational issues, and maintain a smooth customer experience.

Requirements

Experience leading customer service or call center operations in a high-volume environment.

Strong background in customer account management and day-to-day service coordination.

Working knowledge of computer-aided dispatch systems and scheduling processes.

Ability to organize multiple priorities while maintaining accuracy and responsiveness.

Excellent communication skills with a consistent focus on superior customer service. *Bilingual in Spanish preferred

Confidence in handling escalations, coaching team members, and driving service quality.

Proficiency with standard business systems used for tracking customer interactions and operational activities.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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