Aging Care Management Supervisor 1 - Program Support
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Aging Care Management Supervisor 1 - Program Support
Salary
$54,281.00 Annually
Location
Human Services Building, 2801 Emerick Boulevard, Bethlehem, PA
Job Type
Full time
Job Number
2026-00281E
Department
Human Services
Division
Area Agency on Aging
Opening Date
08/18/2026
Closing Date
8/31/2026 5:00 PM Eastern
Description
Benefits
Questions
Application Requirements
In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration.The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.
BE SURE YOUR APPLICATION REFLECTS YOUR ENTIRE WORK HISTORY AS YOUR RESUME IS NOT REVIEWED TO QUALIFY YOU
Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.
Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.
Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant's education and relevant work experience provided on their application.
We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience. Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.
For questions regarding this posting, please contact County of Northampton Human Resources at dhsjobs@norcopa.govor 610-829-6366.
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.
Job Description
GENERAL PURPOSE
The Aging Care Management Supervisor 1 - Program Support position is responsible for the direct supervision of a unit of Care Managers, which works within the County's Area Agency on Aging to provide services to the elderly. This role may also supervise the provision of direct services in any one of several programs within the County's Area Agency on Aging.
SUPERVISION RECEIVED
This position reports directly to the Area Agency on Aging Administrator 3.
SUPERVISION EXERCISED
This position is responsible for the supervision of a unit of Aging Care Managers.
ESSENTIAL DUTIES OF THE POSITION
Oversees the quality of services rendered by unit personnel at care plan development, service delivery, and monitoring phases through unit meetings, individual conferences and case/record reviews, as well as documentation maintained in the data system (SAMS) and hard copy/electronic files for OPTIONS and Caregiver Support Programs.
Monitors for required forms and journal entries.
Assists staff via continuing consultation on cases, as well as for discussions of concerns relating to advocacy and the appropriate utilization of agency and community resources.
Orients and arranges for training for PA MEDI (health insurance counseling) volunteers, assists with on-boarding of volunteers, and monitors on-boarding process.
Organizes and supervises volunteers' work and establishes specific day and time for regular meetings. Prepares materials and sends out notices and information.
Plans flexible agendas for each meeting to ensure volunteers make most effective use of time. Consults with volunteers on program policy/procedure and consumer concerns.
Counsels consumers on health insurance and long-term care coverage needs.
Coordinates needs and outreach efforts of volunteers/counseling sites.
Approves time sheets and manages leave requests.
Assigns cases and supervises work flow.
Develops written procedures, guidelines, and internal policies for unit operation.
Gathers, processes, and disseminates information from Agency administrative and unit staff. Represents unit concerns at the supervisory and administrative level.
Approves time certifications and expense reports.
Completes Performance Evaluation Reports.
Administers discipline as necessary.
Functions as back up to care managers and provides direct service in the absence of the worker. May also function as a back up to Protective Services Supervisor as needed.
Assists staff in the performance of their duties and, in select situations, intervenes with consumers and the community.
With the Administrator, interviews candidates for employment in the OPTIONS and Caregiver Support Units.
Coordinates unit functions and procedures with other Aging units.
Contacts other agencies and segments of the community and interprets Agency programs and service. Assists in planning to meet community needs.
Oversees the training of new staff and interns assigned to the Agency for field placement.
Schedules, develops, and presents in-service training for staff as needed.
Maintains confidentiality at all times.
Must be available to cover on-call hours when required.
*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various @types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
REQUIRED MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE- Graduation from an accredited college or university with a Bachelor's degree; AND
At least three (3) years of full-time professional experience in public or private social work. (Public or private social work is defined as professional work identifying and evaluating consumers' problems and formulating, implementing, or directing an appropriate service place. This requires in-depth interviewing to obtain comprehensive information about consumers' needs; counseling; providing information about available programs; determining eligibility for program services; and negotiating on behalf of consumers with referral agencies to successfully implement appropriate services.); OR
At least three (3) years of full-time professional experience in public or private social work (as defined above); AND
The successful completion of twelve (12) semester hours of college level courses in Sociology, Social Welfare, Psychology, Gerontology, or other related social sciences.
NOTE: Graduate coursework in the behavioral sciences may be substituted on a year for year basis for up to two (2) years of the required experience. Behavioral sciences include, but are not limited to, Anthropology, Counseling, Criminology, Gerontology, Human Behavior, Psychology, Social Work/Social Welfare, Sociology, and Special Education.
Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business; employee is eligible for mileage reimbursement.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of social casework principles and methods.
Knowledge of current social, economic, and health problems and community resources as related to older adults.
Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional, and/or health problems.
Knowledge of the basic principles and methods of program interpretation and community organization.
Skill in the development of plans to address the needs of older adults.
Ability to work effectively with older adults and aid them to grow via the constructive use of their potential and adjusting to their specific problems.
Ability to evaluate work of subordinates and to provide technical assistance and guidance.
Ability to orient and instruct subordinates on procedures, techniques, laws, and regulations.
Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions, and the general public.
Ability to clearly express ideas verbally and in writing.
Ability to maintain confidentiality at all times.
Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.
TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear.
The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is moderately quiet.
SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA EXEMPT (NOT ELIGIBLE FOR OVERTIME)
DESIGNATION: HUMAN SERVICES
PAY GRADE: HS/GR38C
UNION STATUS: NON-UNION
Updated July 2026
Full-time employees of the County of Northampton are afforded a package of benefitswhich includes the following:
Medical Insurance
Vision and Prescription
Dental
Life Insurance
Retirement
I. Medical Insurance
Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.
II. Vision and Prescription
Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.
III. Dental Coverage
Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.
IV. Life Insurance
A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.
V. Retirement
All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan [457(b)] which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.
01
Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
Yes
No
02
Information to demonstrate your eligibility for this position must be provided on the application (i.e. relevant detailed experience and education). Resumes and cover letters will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for this position. Please click "yes" to demonstrate that you have read and understood this information.
Yes
No
03
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
04
Do you possess a valid and current driver's license with an acceptable driving record?
Yes
No
05
What is your highest level of education?
Less than High School
High School Diploma or Equivalent
Associate's Degree
Bachelor's Degree
Master's Degree or Higher
06
Do you have 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences? Note: Transcripts must be attached to your application to review otherwise your application will be rejected. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
07
Do you have three (3) years of experience in public or private social work? Note: Be sure your work history reflects this experience.
Yes
No
Required Question
