Aging Care Manager 3 - Protective Services

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Aging Care Manager 3 - Protective Services

Salary

$52,914.00 Annually

Location

Bethlehem, PA

Job Type

Full time

Job Number

2025-00310E

Department

Human Services

Division

Area Agency on Aging

Opening Date

08/25/2025

Closing Date

9/8/2025 5:00 PM Eastern

Description

Benefits

Questions

Application Requirements

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

BE SURE YOUR APPLICATION REFLECTS YOUR ENTIRE WORK HISTORY AS YOUR RESUME IS NOT REVIEWED TO QUALIFY YOU

Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.

Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant's education and relevant work experience provided on their application.

We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience. Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.

For questions regarding this posting, please contact County of Northampton Human Resources at dhsjobs@norcopa.govor 610-829-6366.

Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE

The Aging Care Manager 3 - Protective Services position is responsible for maintaining a caseload of vulnerable clients who are in need of protection or mental health case management services, which are part of the overall program in a county area agency on aging.

SUPERVISION RECEIVED

This position reports directly to the Aging Care Management Supervisor.

SUPERVISION EXERCISED

This position does not exercise supervision over other employees.

ESSENTIAL DUTIES OF THE POSITION

Receives and reviews Reports of Need regarding older persons referred for protective services.

Approves categorization of report as assigned by report taker; if not acceptable, assigns appropriate priority and discusses situation with supervisor.

Initiates investigation in accordance with time frames specified in Local Plan for Protective Services and State regulations.

Completes standardized electronic forms for investigation, assessment and service plan.

Advises consumer that a report of need for protective services has been received and summarizes the information therein to them.

Obtains informed consent of consumer for provision of protective services except when services are requested by a legal guardian or required by a Court Order.

Makes referrals to/authorizes services/programs/agencies for consumer care

Coordinates and assesses deliver of needed assistance.

Completes reassessment after 30 days of service, change in level of care, or at termination of Protective Services status.

Terminates case when consumer no longer meets legal definition of older adult in need of protective services, advises consumer that Protective Services are going to be terminated, and makes appropriate referrals at time of termination.

Utilizes procedures in Local Plan for Protective Services/State regulations for involuntary intervention as needed.

Testifies in court proceedings as appropriate.

Provides notification (via form letter) to alleged perpetrators in investigations resulting in substantiation of abuse, neglect, exploitation or abandonment and the naming of an alleged perpetrator.

Attends and participates in appeal hearings when requested by alleged perpetrators.

Performs intake assessments with assigned consumers.

Provides care management service to consumers on assigned caseload.

Functions as an advocate for consumers.

Authorizes in-home services provided by Agency's subcontractors.

Contacts consumer and/or providers to determine that service delivery has begun or is scheduled to begin as planned.

Reviews provider invoices to ensure proper service delivery as requested.

Makes appropriate and timely entries in the consumer's electronic case record.

Adheres to confidentiality requirements and procedures specified in Local Plan for Protective Services, state regulations/policy, and Protective Service legislation.

Participates in ongoing evaluation of Aging Program conducted by administrative staff.

Attends training sessions/conferences as assigned.

Maintains certification for Older Adults Protective Service investigation and provision.

Provides or assists in presentations to professional and community groups regarding protective services to older adults and mandatory reporting of abuse and neglect.

Participates in conferences and meetings for purposes of evaluation of the problems of consumers and to develop, plan and offer service.

Acts in a professional manner and maintains confidentiality at all times.

Has basic computer knowledge.

Must be available to cover on-call hours when required.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

All social service staff must be able to drive or able to provide own transportation in order to carry out assigned responsibilities and must carry appropriate insurance.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various @types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE- One year as an Aging Care Manager 2 or Aging Program Assessor; OR

One and one-half (1 ½) years of professional human services, law enforcement including investigative experience, or nursing experience;ANDa bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; OR

An equivalent combination of experience and training which includes professional human services, law enforcement including investigative experience, or nursing experience.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of casework principles and methods.

Knowledge of current social, economic and health problems, and community resources as related to older adults.

Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional and/or health problems.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of basic principles and practices of supervision.

Skill in the development of plans to address the needs of vulnerable older adults.

Ability to work effectively with older adults and to aid them to grow in the constructive use of their potential in adjusting to their specific problems.

Ability to evaluate work of subordinates and to provide technical assistance and guidance.

Ability to orient and instruct subordinates on procedures, techniques, laws and regulations.

Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions, and the general public.

Ability to clearly express ideas orally and in writing.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

Reads the English language in cursive and printed forms.

Bi-lingual (Spanish Speaking) preferred but not required. Ability to communicate fluently in Spanish including telephone contacts, written records, face-to-face contacts, and communication in large and small group settings.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to 25 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

The noise level in the work environment is moderately quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION: CAREER SERVICES

PAY GRADE: PS-37B

UNION STATUS: PSSU

Updated December 2024

Full-time employees of the County of Northampton are afforded a package of benefitswhich includes the following:

Medical Insurance

Vision and Prescription

Dental

Life Insurance

Retirement

I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.

II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.

III. Dental Coverage

IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.

V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan [457(b)] which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

Yes

Information to demonstrate your eligibility for this position must be provided on the application (i.e. relevant detailed experience and education). Resumes and cover letters will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for this position. Please click "yes" to demonstrate that you have read and understood this information.

Yes

Aging Care Manager 3 position is part of the PSSU Union, and starting salary is dictated by the Collective Bargaining Agreement. The starting salary for this position is $25.4396 per hour ($52,914.00 annually) and is non-negotiable. Please choose "yes" to indicate your understanding of the starting wage, and that this is non-negotiable.

Yes

Do you possess a valid and current driver's license with an acceptable driving record?

Yes

Do you have one (1) year experience as an Aging Care Manager 2 or Aging Program Assessor (County Government position)? Note: Be sure your work history reflects this experience in your application.

Yes

What is your highest level of education?

Less than High School

High School Diploma or Equivalent

Associate's Degree

Bachelor's Degree

Master's Degree or Higher

Do you have a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field? Note: Please sure this is reflected within your education section and please attach your transcripts for review. Unofficial copies are acceptable. Failure to attach your transcripts could result in your application being rejected.

Yes

Do you have one and one-half (1.5) years of professional human services, law enforcement including investigative experience, or nursing experience? Note: Be sure this experience is reflected within your application.

Yes

If you are claiming to have law enforcement experience, do you have investigative experience? If this does not apply, select N/A. If claiming this experience, answer "Yes," and be sure your work history in your application reflects this experience.

Yes

Not Applicable

Required Question

County of Northampton

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Aging Care Manager 3 - Protective Services