Banking Services Operations Associate III - Credit Bureau Dispute

M&T Bank • Millsboro, DE • 18h ago

Overview:

Responds to incoming credit bureau disputes on one product @type (Mortgage or Consumer Lending) received from the credit reporting agencies or directly from the customer, while ensuring compliance with the Fair Credit Reporting Act.

Primary Responsibilities:

Complete routine data entry, system updates and validation to ensure accurate credit reporting in compliance with the Fair Credit Reporting Act.

Respond to credit bureau disputes in a manner that ensures accurate credit reporting.

Respond to or initiate standard requests in responding to credit bureau disputes received from credit reporting agencies or directly from the customer; complete appropriate mid-level complexity research to support these activities.

Complete entry-level reconciliations as required.

Complete routine or standardized exception processing in response to credit bureau disputes.

Contact internal and external customers, including credit reporting agencies and other vendors, as required to respond to credit bureau disputes.

Complete all activities in a manner compliant with applicable laws and regulations, such as the Fair Credit Reporting Act (FCRA), Fair Credit Billing Act (FCBA) and Consumer Data Industry Association (CDIA) guidance and other applicable credit reporting and loan servicing regulations.

Develop proficiency in use of multiple systems to support activities completed.

Review and draft procedures as requested.

Complete cross-training to expand responsibilities.

May draft manual email and letter communications to customers.

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

This area is primarily responsible for the organization's in-bound credit bureau dispute responses received from the credit reporting agencies or directly from the customer. The area is responsible for ensuring compliance with the Fair Credit Reporting Act.

Education and Experience Required:

Associate's degree, or in lieu of a degree, a combined minimum of 2 years' higher education and/or work experience

Proven customer service experience

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Demonstrated verbal and written communication skills

Demonstrated problem-solving skills

Education and Experience Preferred:

Minimum of 1 years' relevant experience

Minimum of 1 years' credit bureau or collections experience

FCRA (Fair Credit Reporting Act) experience or knowledge

LI-111

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Millsboro, Delaware, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Audit Intern

Perdue Farms, Inc. • Salisbury, MD • 6d ago

Finance, Accounting & Banking

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for foo...

6d ago

Go to Apply

Audit Intern - Winter 2026/2027

Perdue Farms, Inc. • Salisbury, MD • 6d ago

Finance, Accounting & Banking

6d ago

Go to Apply

IT Finance Operations Specialist

Perdue Farms, Inc. • Salisbury, MD • 1w ago

Finance, Accounting & Banking

Perdue Farms is a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on...

1w ago

Go to Apply

Associate Staff Auditor

Perdue Farms, Inc. • Salisbury, MD • 1w ago

Finance, Accounting & Banking

1w ago

Go to Apply

Claims Coordinator

Perdue Farms, Inc. • Salisbury, MD • 1w ago

Finance, Accounting & Banking

1w ago

Go to Apply

Relationship Manager II - Small Business Banking

PNC • Lewes, DE • 1w ago

Finance, Accounting & Banking

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to...

1w ago

Go to Apply

Claims Manager

Perdue Farms, Inc. • Salisbury, MD • 2w ago

Finance, Accounting & Banking

2w ago

Go to Apply

Relationship Banker - Eastern Shores Market

Bank of America • Salisbury, MD • 3w ago

Finance, Accounting & Banking

Relationship Banker - Eastern Shores Market Salisbury, Maryland;Salisbury, Maryland To proceed with your application, you must be at least 18 years of age. Acknowledge ( https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/S...

3w ago

Go to Apply

Accounts Payable Specialist

Insight Global • Rehoboth Beach, DE • 4w ago

Finance, Accounting & Banking

Job Description A company in the Rehoboth Beach area is looking for an Accounts Payable Specialist to join their team. Reporting to the Controller, this role is responsible for the accurate and timely processing of vendo...

4w ago

Go to Apply

Banking Services Operations Associate III - Non Real Estate Collateral Management

M&T Bank • Millsboro, DE • 4w ago

Finance, Accounting & Banking

Overview: Processes lien filing documentation with various state Department of Motor Vehicles (DMVs), completes research on loans with incomplete and/or unsuccessful lien filings, outbound calls to customers, dealers, an...

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)