Accounts Receivable Specialist

Robert Half • Concord, CA • 1h ago

Description

We are looking for an Accounts Receivable Specialist to join a healthcare organization in a contract-to-permanent capacity. This role supports customer account management by addressing billing concerns, resolving payment-related questions, and providing responsive service across a high volume of daily interactions. The ideal candidate is organized, customer-focused, and comfortable balancing receivables tasks with account support responsibilities in a fast-paced environment.

Responsibilities:

Respond to customer inquiries related to services, invoices, account activity, and other billing matters with professionalism and accuracy.

Manage a high volume of inbound and outbound calls each day, ensuring timely follow-up and consistent communication with customers and internal teams.

Investigate and resolve customer concerns, document account notes in the system, and take ownership of issues through completion.

Review billing records, explain invoice details, and apply incoming payments to the appropriate customer accounts.

Contact customers regarding past-due balances and support collection efforts by encouraging prompt payment.

Process account updates such as adjustments, refunds, credit card transactions, and expedited payment requests in accordance with company procedures.

Assess requests to discontinue service, attempt to preserve the customer relationship when appropriate, and complete cancellation steps when needed.

Coordinate equipment pickup following account closure and direct calls or requests to the appropriate department when additional support is required.

Scan, organize, and maintain written correspondence and account documentation for accurate recordkeeping.

Requirements - Experience or foundational knowledge in accounts receivable, billing support, or customer account resolution.

Ability to interpret invoices, research outstanding balances, and reconcile payments against customer accounts.

Strong verbal communication skills with the ability to manage a high volume of customer calls effectively.

Comfortable handling sensitive customer concerns, resolving complaints, and maintaining a detail-oriented approach under pressure.

Working knowledge of payment processing, account adjustments, and refund handling.

Strong organizational skills with attention to detail in documentation, follow-up, and record maintenance.

Proficiency with computer systems used for account notes, billing review, and document management.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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