Date: Aug 17, 2026
Location:
San Juan, PR
Company: Popular
Workplace Type: Hybrid
Senior Business Analyst / Leadership Role / SBG Business Systems & Risk Division
Popular is committed to developing and providing growth opportunities for our employees. To foster our commitment, we continually strive to expand our internal mobility options. We invite you to take look at the following opportunity:
Senior Business Analyst / Leadership Role / SBG Business Systems & Risk Division
Ind. Contributor, 06
Applying for a position within the same job level as your current role may also represent a growth and development opportunity. Carefully review the tasks and responsibilities stated in the job description prior to applying.
Full Time Job Opportunity
Location
Hybrid / Altamira Building / San Juan, P.R.
General Description
This position is responsible for supervising the analysis and statistical insights inCustomer Service Reporting unit of SBG Business Systems & Risk Division. Will also oversee data management from multiple sources and databases, design and develop automation solutions to improve process effectiveness and efficiency.
Directly supervises employees and projects under his/her responsibility and lead business analyst team through deliverable work phases and completion.
Essential Duties and Responsibilities
Develop detailed business analyses that outline problems, opportunities, and solutions for management.
Support the preparation of dashboards, reports, strategic plans, variance analyses, and forecasting activities, identifying interdependencies and key performance metrics
Perform data management and quantitative analysis using data analysis tools and software.
Apply statistical methods and techniques to collect, organize, interpret, and summarize numerical data into meaningful insights.
Maintain databases, ensuring data accuracy, integrity, and reliability.
Collect internal and external data to provide information and recommendations to management based on the business unit's operational performance.
Proactively identify and help prevent situations that may negatively impact departmental performance or compliance requirements.
Analyze trends, patterns, and variances, and recommend appropriate actions for the business unit.
Identify and propose solutions for reported incidents or system enhancement opportunities.
Prepare presentations and documentation summarizing analyses for management.
Supervisory Responsibilities:
This job has supervisory responsibilities for key special projects and may lead the work of others.
Education
Bachelor's or Master's degree in Engineering, Business Administration, Computer Science, or a related field preferably.
Experience
Minimum of three (3) years of relevant experience in an analyst,data scientist, or similar role that required data analysis and the generation of recommendations or insights to support decision-making.
Minimum of three (3) years of experience in team supervision and leadership.
Certifications / Licenses (Nice to have)
Business Analyst Certification
PMP
Microsoft Certified Professional (MCP)
Other Qualifications
Leadership and supervisory skills.
Excellent organizational skills, with the ability to prioritize tasks, manage multiple assignments simultaneously, work under pressure, and meet deadlines.
Work effectively both independently and collaboratively within a team environment.
Maintain strict confidentiality of sensitive and proprietary information.
Communicate effectively across all levels of management, with strong verbal, written, and presentation skills in both English and Spanish.
Experience in data analysis, data integration, and data validation across multiple projects.
Proven ability to develop clear and concise written summaries of business activities and analyses.
Ability to collect, manipulate, and analyze large datasets from multiple sources.
Highly self-motivated, proactive, and results oriented.
Strong analytical, organizational, and problem-solving skills.
Ability to quickly develop a strong understanding of organizational goals and objectives.
Experience in data storytelling and presenting data-driven insights to support business decision-making.
Presentation skills.
Advanced proficiency in Microsoft Excel; strong working knowledge of Word, PowerPoint, and Power BI are required.
Experience with SQL, SAS, Cognos, PowerApps, Power Automate, or similar is a plus.
Excellent written and verbal communication skills in English and Spanish.
Values
Passion for People
Succeed Together
Own Every Moment
Build the Future
Additional Requirements
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.
Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us atasesorialaboral@popular.com.This email inbox is monitored for such @types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.
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