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Sales Associate

Citi Trends • Baltimore, MD • 9h ago

Department: Operations

Title: Sales Associate

Reports to: Store Management

FLSA Status: Non-Exempt / Part-Time

Location: In Store

JOB SUMMARY:

The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by

having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a

proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity,

effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales

Associate will play a critical role in building a positive work culture, driving employee involvement, and

supporting change management efforts within the retail organization.

DUTIES/RESPONSIBILITIES:

Processes freight

Assisting with price changes/markdowns

Balances register according to company policy

Bags merchandise efficiently when completing a customer's transaction

Handles all cash, checks and credit cards correctly and by company policy

Obtains management approval when needed for returns, voids and checks

Handles maintenance and housekeeping duties as assigned

Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room

policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to

return

Follows all safety procedures

Must keep a professional, neat appearance, including wearing a name tag

Assists management in merchandising sales floor according to stock level.

Explains our exchange/refund policies to customers after transactions.

Responsible for assisting Store Manager with Loss Prevention procedures, including preventing

shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current

operational policies.

Performs other duties as may be assigned.

REQUIRED SKILLS/ABILITIES:

Excellent communication and organizational skills.

Ability to work a flexible schedule including nights and weekends.

Ability to perform mathematical calculations such as addition, subtraction, multiplication, division,

and percentages.

EDUCATION/EXPERIENCE:

High school diploma or equivalent

PHYSICAL REQUIREMENTS:

Sales Associates must work their scheduled hours per week and perform the essential physical functions listed

below with or without accommodation.

Squat/Kneel/Stoop (Frequent to continuous)

Stand/Bend/Walk (Frequent to continuous)

Twist (Occasional to Frequent)

Reach above shoulder (Occasional to Frequent)

Lift/Carry (Occasional to Frequent)

Push/Pull (Occasional to Frequent)

Use of hands (manual dexterity, grasping (Frequent to Continuous)

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by

individuals assigned to this position. They are not intended to be an exhaustive list of all duties,

responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided

to all employees and applicants for employment. Discrimination and harassment of any @type without regard

to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual

orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

is prohibited

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