Counter Sales Representative

US LBM • Suttons Bay, MI • 8h ago

Based in northwest Michigan, Northern Building Supply operates two full-service lumber yards and is the region's premier supplier of premium building materials to both contractors and homeowners. In addition to top quality lumber, NBS also distributes a wide range of high-end specialty products including windows, doors, cabinets, decking, and interior and exterior trim.

A Brief Overview

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

What you will do

Greet and interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.

Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.

Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.

Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.

Purchase special products and obtain information on pricing specifications, uses and availability.

Attend assigned training and meetings as required to increase knowledge of entire product offering.

Create accurate and complete invoices, work orders, and sales tickets. Code and input customer orders, pricing information and additional data into the computer system.

Issue refunds or credits to customers with manager approval when necessary.

Bag, box, or wrap merchandise; prepare packages as necessary.

Correctly maintain all cash levels at the registers, compute and record totals of transactions.

Responsible for appearance of the showroom, the physical integrity and pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations. Clean and dust products, displays and face of the products.

Maintain stock levels on the sales floor and in the stockroom.

Assist with physical inventory.

May be required to safely operate forklifts, company vehicles, and other material handling equipment after completing required training and authorization, in accordance with company policies and applicable regulations.

May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.

May perform location-specific services as needed (including cutting keys, mixing paint, and cutting glass).

Required For All Jobs

Perform other duties as assigned.

Comply with all policies and standards.

Adhere to Company's commitment to workplace safety.

Participate in and complete assigned trainings.

Education Qualifications

High School Diploma or GED required.

Experience Qualifications

1-3 years of building material knowledge and sales experience preferred.

Skills and Abilities

Commitment to providing excellent customer service, strong oral and written communication skills.

Maintenance of professional demeanor. Must be detail oriented and highly observant.

Must be able to multi-task.

Must possess good mathematic skills. Able to use a calculator and computers.

Knowledge of building materials, applications, related equipment, and/or construction industry.

US LBM

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