Description
Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Overnight Supervisor for the JW Marriott Reston Station Hotel!
Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond.
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with:
Generous compensation package
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members
What will you be doing?
Supervise Overnight Front Office Operations
Lead and support overnight front desk agents, ensuring all duties are performed efficiently and in accordance with hotel standards.
Serve as the Manager on Duty (MOD) overnight, handling guest requests, VIP arrivals, and operational concerns.
Perform Daily Night Audit
Accurately complete the night audit process including reconciling guest folios, verifying room and tax charges, and balancing revenue postings.
Generate, verify, and distribute daily management reports (e.g., occupancy, revenue, forecast variances).
Ensure Financial Accuracy
Audit and verify all revenue transactions from food & beverage, spa, parking, and other outlets.
Investigate and resolve discrepancies or irregularities in the day's financial activities.
Maintain Guest Service Excellence
Greet and assist late arrivals, early departures, or walk-in guests with check-in/check-out procedures.
Resolve overnight guest concerns or complaints with professionalism and empathy, escalating when needed.
Monitor Safety and Security
Conduct property walks during the shift to monitor safety, cleanliness, and unauthorized access.
Respond to emergency situations following hotel protocols (e.g., fire alarms, medical incidents, disturbances).
Oversee Shift Handover
Communicate important overnight events, incidents, or guest needs to the morning management and front office team.
Ensure a smooth transition to the morning shift, including a clean and organized front desk.
Train and Coach Overnight Staff
Provide support, training, and guidance to overnight associates, ensuring service standards and policies are followed.
Monitor performance and provide feedback or documentation as needed.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with guests. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Must be willing to "pitch-in" and help co workers with their job duties and be a team player.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Our Differences Are What Make Us Great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
