Retail FT Sales Manager

Michaels • Minnesota, Minnesota • 3d ago

Store - MSP-EAGAN, MN

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Major Activities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

Ensure execution of Company policies and standards, holding team accountable for store conditions and results.

Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.

Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.

Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.

Oversee Balloons business, birthday party operations, and other in-store programs and events

Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.

Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.

Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.

Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.

Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).

Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.

Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Other duties as assigned

Minimum Type of Experience Required

3+ years retail leadership experience

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.

Ability to climb ladders or step stools to stock and retrieve products.

Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.

Ability to work in a fast-paced environment with frequent customer interactions.

Work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$14.00 - $19.60

This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance (https://careers.michaels.com/us/en/benefits) page. For additional information regarding benefits, visit MIKBenefits.com

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

State of Minnesota • Arden Hills, MN • 8h ago

Retail & Hospitality

Working Title : General Maintenance Worker Job Class: General Maintenance Worker Agency: Military Affairs Job ID: 96183 Location: Arden Hills Army Training Site, Arden Hills, MN Telework Eligible : No Full/Part Time : Fu...

8h ago

Go to Apply

Buyer 2

State of Minnesota • Vadnais Heights, MN • 8h ago

Retail & Hospitality

Working Title: Buyer 2 Job Class: Buyer 2 Agency: Direct Care and Treatment Job ID : 96448 Location : Vadnais Heights Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary : Unlimited Who May Apply : Open...

8h ago

Go to Apply

Food Market Intake Worker

Neighborhood House • Saint Paul, MN • 9h ago

Retail & Hospitality

Job Duties Position: Food Market Intake Worker Salary: $20/hour or $21/hour if bilingual Schedule: Monday - Friday with occasional evenings and weekends Location: In person, St. Paul WHO WE ARE For more than 129 years, N...

9h ago

Go to Apply

Restaurant Host - Nordstrom Grill - Mall of America

Nordstrom • Bloomington, MN • 10h ago

Retail & Hospitality

Bloomington, MN Variable R-866597 Job Description The ideal host/hostess is self-motivated, friendly and committed to providing outstanding customer service every day. A day in the life... Greet and seat customers quickl...

10h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Cottage Grove, MN • 21h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

21h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Lino Lakes, MN • 22h ago

Retail & Hospitality

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)