Account Manager

ABM Industries • Villa Park, IL • 1h ago

Overview

The?Account Manager is responsible for overseeing day-to-day operations for assigned accounts while ensuring exceptional service delivery, customer satisfaction, and contract compliance. This role serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.

Compensation: $60,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts

Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications

Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching

Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met

Address client inquiries, service requests, and concerns in a timely and professional manner

Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences

Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals

Ensure compliance with company policies, OSHA standards, and local/state regulations

Prepare reports, document service levels, and communicate updates to management as needed

Support contract renewals, service enhancements, and continuous improvement initiatives

Qualifications

High school diploma or GED required; additional education preferred

3+ years of experience in janitorial, facility services, or building maintenance management

Prior experience managing employees in a service-based or operations environment

Strong customer service and relationship-management skills

Ability to lead teams, multitask, and work in a fast-paced environment

Proficiency with scheduling, reporting, and basic computer applications

Bilingual (English/Spanish) preferred in some locations

Valid driver's license and ability to travel between sites, as required

Physical & Work Requirements

Ability to walk job sites, stand for extended periods, and occasionally lift up to 25-40 lbs

Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed

REQNUMBER: 163738

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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