Summary This position is located in the Veteran Transportation Service at VA St. Louis Health Care System - John J. Cochran Veterans Hospital in St. Louis, MO. The Lead Transportation Assistant acts as primary contact to Veterans for transportation needs. The three major areas of responsibility are: (1) scheduling, data collection, & tracking support; (2) consult management responsibilities; (3) program support responsibilities. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Major duties and responsibilities include but not limited to: Leader Duties Distributing and balancing daily workload among employees according to workflow, specialization, priorities, and available resources to ensure timely completion Estimating completion times, maintaining work accomplishment records, tracking time expended, and preparing production and workload reports for supervisory review Instructing and training employees in tasks, techniques, procedures, policies, and directives while providing guidance, references, and on-the-job training Reviewing completed and ongoing work to ensure established procedures, quality standards, methods, and deadlines are consistently met Monitoring working conditions, employee concerns, leave requests, safety issues, and informal complaints, resolving routine matters and referring significant concerns appropriately Reporting employee performance, training needs, conduct concerns, recognition, reassignment, promotions, and personnel requirements while obtaining supervisory guidance on operational issues Scheduling, Data Collection & Tracking Support Coordinating consult management, appointment scheduling, and admissions scheduling while collecting and tracking workload and statistical information supporting VTS operations Evaluating documents, forms, applications, and reports for completeness, accuracy, omissions, and inconsistencies while ensuring information is accurately entered Aggregating and analyzing data from multiple sources, including DSS extracts, to verify workload and identify discrepancies, trends, and performance measures Maintaining automated tracking systems to monitor workload, milestones, progress reports, trends, performance measures, compliance strategies, and program requirements Coordinating with EMS, VTN, DAV, VFW, and other transportation providers to exchange information and support effective Veteran transportation services Performance Measures Support Coordinating service practices designed to reduce patient waits and delays while improving timely delivery of consultation and transportation-related services Planning and monitoring consult workflows to ensure internal consultations are processed appropriately and completed within established procedures and timeframes Utilizing VISTA, CPRS, and SharePoint systems to process, monitor, and track internal consultations and related patient service requirements Administering quality monitors for internal consultation processes to measure effectiveness, identify deficiencies, and support staff education and continuous improvement Coordination, Program Planning & Advisory Services Planning and organizing daily VTS operations, coordinating program flow, workload requirements, support functions, resources, vehicles, equipment, and space Coordinating program support involving systems management, operations, workload forecasting, data review, reporting, vehicle maintenance, and other specialized VTS functions Reviewing and validating VTS workload, including outpatient visits and surgical admissions, ensuring accurate daily workload capture, reporting, and required notifications Providing technical and management guidance for electronic records, driver scheduling, space utilization, vehicle support, and related operational services Advising supervisors and operating managers on VTS requirements, resource implications, workload trends, performance results, and service capabilities supporting organizational objectives Work Schedule: Monday to Friday; 07:30 a.m. to 04:00 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The incumbent will be exposed to stressful working situations that require a professional attitude and collective reasoning. The incumbent is subject to a high volume of work, the need for accuracy, frequency of interruptions and ever-changing demands due to program changes. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Minimum Requirement: The following are minimum requirements for appointment as a Lead Transportation Assistant in the Veterans Health Administration (VHA), which all applicants must meet. Specialized Experience (GS-07): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-06). Qualifying examples of specialized experience would typically include but are not limited to: resolving problems, issues, and situations occurring in daily program activities while establishing and maintaining effective working relationships; communicating effectively with a wide variety of staff from different educational and skill levels and providing clear instructions and interpretations; preparing and producing written instructions and a variety of correspondence; managing emergency situations and responding appropriately to unexpected operational circumstances; and using Microsoft software and other software programs necessary to perform assigned duties (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education IMPORTANT: There is no educational substitution at this grade level. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
