Summary The Systems Redesign Coordinator directs the development, implementation, and sustainment of the Systems Redesign and Improvement (SR&I) Program within the VA Central Iowa Health Care System. The position serves as a technical and analytical advisor to facility leadership, applying improvement science and systems redesign principles to inform operational decisions, resolve process inefficiencies, and align improvement activities with VHA, VISN, and facility priorities. Responsibilities Duties will include, but may not be limited to the following: Systems Redesign (60%) Leads advanced data analysis and contributes to multidisciplinary teams, task forces, and learning groups to diagnose operational issues, identify system constraints, and support development of data driven solutions. Applies Lean and related improvement methodologies to assess current processes, implement targeted interventions, and evaluate gains, best practices, and long term sustainment strategies that improve reliability and Veteran outcomes. Performs comprehensive analysis of qualitative and quantitative data related to quality, safety, access, value, and Veteran experience to inform improvement priorities. Develops data driven improvement initiatives, prepares findings and recommendations for leadership review, and develops structured implementation plans. Utilizes advanced analytical tools, statistical methods, and improvement frameworks to support organizational projects and strategic priorities. Provides analytical and technical support to interdisciplinary teams across the continuum of care to strengthen planning, execution, and sustainment of improvement work. Researches emerging evidence based practices, benchmarks, and industry standards to identify opportunities to advance facility performance. Conducts program management activities that ensure coordination, standardization, and effective application of Systems Redesign methodologies. Provides project management leadership for improvement initiatives, including scoping, planning, resource allocation, risk mitigation, and monitoring of milestones and deliverables. Applies expert knowledge of Systems Redesign and Lean principles to coach and mentor staff and teams in the use of structured improvement tools. Generates data supported findings and insights to facilitate informed decision making by leadership. Conducts gap analyses to identify organizational performance needs and advises leadership on actions to strengthen and sustain improvement infrastructure. Integrates validated practices and performance results into reports and briefings to ensure leadership has accurate, actionable information. Serves as a subject matter expert in Systems Redesign and process improvement, providing consultation, technical guidance, and analytical expertise across the organization. Refines and adapts improvement models, tools, and methodologies to ensure standardized, scalable, and effective practices across SR&I activities. Manages complex projects, including the design and delivery of Systems Redesign and improvement education initiatives for leadership and staff. Training and Education (30%) Delivers training in virtual, one on one, and classroom settings using established SR&I instructional standards to ensure consistent and high quality learning experiences. Develops training materials tailored to diverse audiences and incorporates industry standards, analytical tools, and process improvement frameworks to build staff capability. Conducts analysis of quality, efficiency, effectiveness, and resource utilization data to strengthen Systems Redesign training programs. Designs and enhances training strategies that ensure leaders and staff are equipped with effective process improvement, systems redesign, and project management tools. Applies adult learning principles to design and deliver instructional content, evaluates training effectiveness, and performs return on investment and expectations analyses. Facilitates individual and group performance improvement activities, ensuring alignment with organizational goals. Prepares briefings, reports, charts, and statistical materials that clearly communicate program objectives, performance insights, and outcomes. Produces standardized reports and dashboards that enable leadership to assess system wide progress and evaluate improvement initiatives. Customer Service Consultation (10%) Responds to requests from leadership, staff, and stakeholders and provides subject matter expertise on improvement methodologies, data interpretation, and operational processes. Delivers clear, actionable recommendations based on improvement principles, analytical findings, policy interpretation, and patient flow assessments. Represents Systems Redesign programs by identifying organizational needs and translating them into actionable improvement initiatives. Identifies system improvement opportunities and resolves complex issues through the application of structured performance improvement strategies. Performs other duties as assigned. Work Schedule: Monday - Friday 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist - System Redesign Coordinator/PD636D-304860 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. In order to qualify for this position you must meet one of the Individual Occupational Requirement as stated below: Individual Occupational Requirement: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems Regulations and standards of various regulatory and credentialing groups Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement You may qualify based on your experience as described below: Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. OR Specialized Experience: You must also have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service, that is directly related to the work of the position and has equipped me with the particular knowledge, skills and abilities to successfully perform the duties as a Health System Specialist. Qualifying Specialized Experience includes: Overseeing and monitoring existing or emerging work flow issues including scheduling; leading program planning and execution for a clinic practice management at a large medical center level to include analyzing trended data sets; evaluating and monitoring administrative activities and make substantive recommendations for program improvements; working with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, and related improvement methodologies; working with local and national groups to review and develop guidance and policies that will facilitate standardized processes; performing cost analysis and cost effectiveness studies in order to determine make/buy decisions to address gaps; providing leadership and direction to promote a culture of engagement and satisfaction; promoting system-wide training plans. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Physical Demands: The work is sedentary, being performed for the most part in an office setting with occasional requirements to lift, bend, and carry books, supplies and files. The individual will be required to be seated at a computer console for extended periods of time and be able to prepare reports, manage projects, enter, and review information displayed on a standard computer monitor. The employee occasionally walks to, from other offices in the vicinity or to, and from a car or airline transportation. Travel may be required. You may be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Work Environment: The work is performed in a properly controlled office setting devoid of unusual risks or discomforts. The incumbent observes normal safety precautions when traveling away from the work site. Travel may be required. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
