Software Engineer II (AI/ML)
Plano, Texas;Charlotte, North Carolina
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.
LOB Position Summary:
This position is part of Bank of America's Erica, Chat, and Voice Technology organization, the team behind one of the bank's most strategic and visible AI-powered platforms. Erica serves millions of clients across digital channels and is at the forefront of transforming how customers interact with Bank of America through conversational AI, intelligent search, personalized insights, and virtual assistance.
As part of the Erica engineering team, you will help build the next generation of AI-driven experiences, leveraging cutting-edge technologies including Generative AI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), intelligent search, agent-based architectures, and enterprise-scale AI platforms. This role provides a unique opportunity to work on high-impact initiatives that directly influence client engagement, digital adoption, and the future of AI-powered banking.
You will collaborate with experienced engineers, architects, data scientists, and product leaders to develop scalable, secure, and resilient solutions that operate at enterprise scale. The work spans AI platform engineering, conversational experiences, intelligent orchestration, search technologies, and modern cloud-native software development.
This is an excellent opportunity for engineers who are passionate about innovation, interested in solving complex technical challenges, and excited to contribute to one of the financial industry's leading AI and digital transformation programs.
Role Summary
The candidate will design, develop, test, and support scalable software platforms and AI-powered applications that enable the future of conversational banking and personalized client experiences.
The role combines strong software engineering fundamentals with modern AI application development, offering hands-on experience building enterprise solutions powered by Generative AI, LLMs, intelligent search, and machine learning technologies.
Engineers in this role will contribute to critical initiatives that help shape the evolution of Erica and Bank of America's next-generation digital experiences.
The successful candidate will:
Work on one of the banking industry's most recognized AI-powered virtual assistants.
Help shape the future of AI and digital experiences for millions of Bank of America clients.
Contribute to strategic initiatives involving Generative AI, LLMs, RAG, intelligent search, and conversational platforms.
Partner with industry-leading engineers, architects, data scientists, and AI specialists.
Gain exposure to modern software engineering practices, cloud-native architectures, and enterprise-scale AI systems.
Tackle challenging technical problems with direct business impact and executive visibility.
Responsibilities:
Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
Automates manual release activities
Designs, develops, and maintains automated test suites (integration, regression, performance)
Implement high-quality code following enterprise standards, architecture patterns, and engineering best practices.
Participate in solution design discussions and contribute to technical implementation decisions.
Develop and integrate AI/ML-powered capabilities into enterprise applications.
Support implementation of Generative AI and Retrieval Augmented Generation (RAG) solutions.
Develop and maintain RESTful APIs, microservices, and backend services.
Perform code reviews and contribute to continuous improvement of engineering practices.
Troubleshoot, debug, and resolve application and production issues.
Ensure solutions meet security, performance, scalability, and reliability requirements.
Collaborate with product owners, architects, and engineering teams to deliver business requirements.
Support deployment, monitoring, and optimization of applications across enterprise environments.
Participate in Agile ceremonies including sprint planning, estimation, and retrospectives.
Required Qualifications:
1+ years of software development experience using Java, Python, or related technologies.
Strong object-oriented programming and software design skills.
Experience building enterprise applications and RESTful web services.
Knowledge of AI/ML concepts and experience developing AI-enabled applications.
Familiarity with Large Language Models (LLMs), Generative AI, and modern AI frameworks.
Experience implementing Retrieval Augmented Generation (RAG) solutions and retrieval techniques.
Experience working with source control tools such as Git.
Strong analytical and problem-solving skills.
Good verbal and written communication skills.
Experience working in Agile development environments.
Desired Qualifications:
Experience with Elasticsearch, OpenSearch, SOLR, or similar search platforms.
Experience with AI/ML frameworks and model integration.
Experience with vector databases, embeddings, and semantic search.
Experience with Kubernetes, Docker, and containerized deployments.
Experience with cloud platforms such as Azure or AWS.
Experience with Cassandra, Redis, or other distributed data technologies.
Understanding of MLOps, model deployment, monitoring, and observability concepts.
Experience with chatbot, conversational AI, or virtual assistant platforms.
Experience with prompt engineering and model evaluation techniques.
Experience with GPU-based AI workloads and inference platforms.
Skills:
Application Development
Automation
Influence
Solution Design
Technical Strategy Development
Architecture
Business Acumen
DevOps Practices
Result Orientation
Solution Delivery Process
Analytical Thinking
Collaboration
Data Management
Risk Management
Test Engineering
Minimum Education Requirement: Bachelor's or Master's Degree in Computer Science, Engineering, Information Systems, or a related field or equivalent experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
