Summary This position is located in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Infrastructure Operations (IO), Infrastructure Engineering and Operations serving as the Director, Supervisory IT Specialist, responsible for program design, analysis, development, testing, and evaluation of information systems, including new requirements, enhancements, and maintenance throughout the systems life cycle. Responsibilities Major Duties: Develops strategic plans, preliminary studies, feasibility studies, and final functional requirements for projects assigned to the Division. Monitors progress of projects against published schedules and milestones. Supervises and manages the incorporation of system application changes into scheduled software releases. Oversees and directs design alternatives, systems design, and technical design phases following approved information engineering methodologies. Coordinates development and release activities with internal teams, the Program Management Office, VA Information Technology Centers (ITCs), Operations units, and other internal or external stakeholders. Prepares, distributes, and monitors work plans, task definitions, workload projections, assignments, and organizational priorities. Ensures appropriate standards, practices, tools, and techniques are applied during all phases of systems development and implementation. Oversees planning and delivery of nationwide customer support services including installation, configuration, troubleshooting, customer assistance, and training. Supervises and enforces the development and maintenance of systems, technical, operational documentation, and data repositories. Executes and manages the Division's budget, covering salaries, travel, training, supplies, contractor support, equipment, and services. Ensures adherence to Equal Employment Opportunity (EEO), physical security, safety requirements, and other VA regulations. Ensures compliance with all VA and OI&T policies, procedures, regulations, and directives. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work role: Cybersecurity Code 632: Systems Developer. Designs, develops, tests, and evaluates information systems throughout the systems development life cycle. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: Supervisory IT Specialist/PD12255A Work Schedule: Monday - Friday 8:00 am - 4:30 pm; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by Agency Policy Telework: Yes, as determined by Agency Policy. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. May carry light items such as paper, books, or small parts. The work does not require any special physical effort. Working Conditions: Work is typically performed in an adequately lighted and climate controlled office. Some unscheduled work hours are required. Occasional travel is required to attend meetings, conferences, and specialized technical training. Designated Drug Testing Position: Not applicable This is a Non-Bargaining Unit Position. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/17/2026. You must meet the Minimum Qualification Requirements, Specialized Experience and Selective Placement Factors to qualify for this series as described below: Minimum Qualifications Requirements EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Specialized experience is defined as supervising or leading teams responsible for data center and cloud infrastructure engineering and operations, including directing the design, development, and enforcement of enterprise technical standards for platform compute and storage solutions; overseeing the acquisition and lifecycle management of infrastructure hardware and software platforms to ensure alignment with organizational requirements and long-term capacity planning goals; collaborating with senior stakeholders and mission partners across the organization to align infrastructure engineering strategies with business objectives and enterprise architecture; and ensuring infrastructure solutions comply with applicable security frameworks, federal regulations, and organizational policies governing IT acquisition, operations, and risk management. -AND- SELECTIVE PLACEMENT FACTOR: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Extensive experience leading teams and overseeing enterprise infrastructure engineering, operations, standards, acquisitions including full life-cycle management of infrastructure platforms and staff supervision to ensure secure, reliable, and high-performing IT environments. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. This job opportunity announcement may be used to fill additional vacancies. If selected you will be required to report to one of the following locations: Little Rock, AR North Little Rock AR Phoenix, AZ Anaheim, CA Long Beach, CA Los Angeles, CA Oakland, CA San Francisco. CA Aurora, CO Denver, CO Washington DC Miami, FL Orlando, FL St. Petersburg, FL Tampa, FL Atlanta, GA Chicago, IL Hines, IL North Chicago, IL Bedford, MA Boston, MA Baltimore, MD Detroit, MI Minneapolis, MN St. Louis, MO Eatontown, NJ Albany, NY Cleveland, OH Philadelphia, PA Pittsburgh, PA Davidson, TN Nashville, TN Murfreesboro, TN Arlington, TX Austin, TX Dallas, TX Houston, TX San Antonio, TX Salt Lake City, UT SeaTac, WA Seattle, WA Martinsburg, WV Shepherdstown, WV
