Customer Service Representative

Robert Half • Westminster, CA • 1h ago

Description

We are looking for a Customer Service Representative to support member enrollment operations for a healthcare organization in Huntington Beach, California. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information, and ensuring accurate member records. In this role, you will assist with enrollment-related questions, process eligibility updates, and work across internal teams to deliver a smooth and timely experience for new and existing members.

Responsibilities:

Provide prompt support to members, clients, and internal partners by handling enrollment-related questions through phone, email, and other service channels.

Review applications and enter enrollment information into company systems with a high level of accuracy and attention to detail.

Process new enrollments, disenrollments, and eligibility updates while ensuring all records remain current and complete.

Investigate rejected transactions and coordinate with team members to resolve discrepancies affecting member enrollment status.

Confirm coverage and enrollment details with clients and respond to issues involving claims, tracking records, or account updates.

Maintain organized documentation within eligibility and enrollment databases to support compliance and operational accuracy.

Perform routine file reconciliations on a daily and monthly basis to identify mismatches and correct data issues.

Compare submitted information against source documents to validate completeness, accuracy, and proper system entry.

Collaborate with colleagues to resolve exception cases and take timely action to ensure members are enrolled correctly.

Requirements - Associate degree or an equivalent combination of education and relevant work experience.

At least 2 years of customer service or enrollment support experience, preferably in healthcare or managed care settings.

Previous experience with data entry, order entry, and Microsoft Office applications, including Excel and Word.

Ability to navigate multiple computer systems while entering and retrieving information efficiently and accurately.

Strong attention to detail, organization, and follow-through when managing records and member data.

Clear communication skills with the ability to respond effectively to inbound and outbound customer inquiries.

Familiarity with Medicare guidelines or Medicare Managed Care processes is preferred.

Ability to interpret written procedures, adapt to change, and maintain high service standards in a fast-paced environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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